Airpods Pro: very bad quality in Headset mode on Windows 10

Anonymous
2020-04-02T12:50:11+00:00

Dear all,

I've got my new Airpods Pro, they work well with my iPhone.

Also on Windows 10 via bluetooth, sound quality is good when using the "Airpods stereo" mode.

However, in the headset mode ("Airpods Hands-Free AG Audio") sound and especially microphone quality is extremely bad. I tried to change the default format (see screenshot, it's only 8000Hz), but I cannot change it as it's grey. Any advice to get a better microphone quality?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-17T19:57:00+00:00

According to this post it should be fixed already in Insiders Build (currently Dev Channel only).

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  1. Anonymous
    2020-12-14T02:27:44+00:00

    Hey, not sure if you got a solution, or tried this already...But if you go in the basic sound/input menue, you can select the STEREO mode/setting for output, and then select the "Hands-free" mode as the input method. I hope this helps.

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  2. Anonymous
    2020-12-10T19:04:08+00:00

    I've got this exact same issue and glad to see people are replying to this thread to this day. Microsoft help us out!!!

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  3. Anonymous
    2020-12-10T11:26:39+00:00

    Hi,

    strange thing is, that my colleague, who uses the same Lenovo notebook (T490s) with Win 10 and a pair of Sony BT Headsets (MX1000 MkIII) has also good audio quality.

    So something in conjunction of the notebook's BT device - Windows Driver - BT Headset must be weird...

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  4. Anonymous
    2020-12-10T10:49:11+00:00

    I have the same issue, but I believe that it has something to do with some driver or board HW "issue".

    On my Lenovo desktop PC with Win 10 and latest Intel BT drivers, the only option I get is the 8000Hz hands-free mode, that sounds like a transmission from the 19th century.

    Same Airpods connected to my HP Win 10 EliteBook, is using Hands-Free mono 16000 Hz, which is totally acceptable for conferencing purposes.

    So it's not impossible with Win 10. The problem is somewhere hidden in the BT chipset or driver.

    wk

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