"items since last import"

Anonymous
2020-04-13T19:15:44+00:00

cannot get my new photos to upload into photos on windows 10

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

102 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-04-24T15:35:00+00:00

    I started having the same problem a couple of weeks ago after the last update.  Tried the repair, uninstall/reinstall of the app per MS instructions and did not work.  The default of "none" is stuck on the import.  It recognizes my camera and shows the new pictures thru the USB, but hangs and crashes when trying to change any setting off of none.  The photo and video app you suggested works.  Thank you.  Hopefully Microsoft can get this fixed!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-04-24T16:10:54+00:00

    I found it, it works, brilliant, thanks

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-04-24T19:53:34+00:00

    Go into Microsoft - Apps and type in Photo & Video import - it is a free app and it works

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-04-25T07:58:22+00:00

    thanks very much

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-04-26T12:20:20+00:00

    Thanks a lot for this, Perry.  It works well as a short term fix. 

    To keep everyone updated, I originally posted on this thread early on, 11 days ago now, since when I have bought a new laptop with all the latest hardware and software and very good specs (as I needed to replace my old one anyway).  The problem with MS Photos remains and actually is slightly worse as it crashes as I have so many files to import.  So this clearly is an issue with the App itself since its update several weeks ago and nothing whatsoever to do with my or anyone else's PC or software/hardware configuration. 

    Hopefully MS will sort this out soon.  But in the meantime thanks for your workaround.

    Jonny

    Was this answer helpful?

    0 comments