Microsoft offers a free app in the app store - "photo and Video" import - It works. Good luck
This app is NOT made by Microsoft but it DOES work! It also does have ads, and unfortunately you can't choose where or how it stores imported photos, but at least it imports them.
The built in Windows Photos app is constantly crashing on my parents Windows 10 machine the past few months when trying to import from an SD card, and as a pc tech I could not get anything to fix it. Using the "photo and video import" app works just fine.