"items since last import"

Anonymous
2020-04-13T19:15:44+00:00

cannot get my new photos to upload into photos on windows 10

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-04-15T16:10:55+00:00

    Anyway to get directly to Microsoft for a repair???

    I followed the advice and reported it to MS via their Feedback Hub app. I think the more people do this the better. I've not had any feedback from this yet but hoping it's making it's way to the right people for action.

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  2. Anonymous
    2020-04-15T15:23:30+00:00

    Anyway to get directly to Microsoft for a repair???

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    1 person found this answer helpful.
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  3. Anonymous
    2020-04-15T14:26:03+00:00

    I am having the same problem.

    IPhone 10xs

    USB cable to Dell laptop with Windows 10

    Using Photos App

    Click Import - Select from a USB device

    Select Apple iPhone

    2502 photos are discovered.

    Select Box: NONE (default option) with 0 of 2502 items selected

    Any attempt to change that selection to "Items since last import" crashes the app.

    Interesting note, at the bottom of the Photos app is a blue box that says "Import 5 of 2502 items".  When I selected that last time, it did not import any.

    Hoping this problem will be fixed.  I have always imported via USB with the Items since Last import as the default option.

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  4. Anonymous
    2020-04-15T12:53:26+00:00

    I had my computer guru tear it apart and put it back together - still doesn't work.  It is definitely a Microsoft problem - PLEASE FIX

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  5. Anonymous
    2020-04-15T10:34:51+00:00

    I have the same problem which  has only arisen since the latest upgrade of the App a week or so ago. I connect via a USB cable to my Android phone and the only way to import now is to select individual photos, which also takes a very long time and the App still often crashes. This is EXTREMELY frustrating and I have tried all sorts, including a clean reinstall of the App. It must be a basic software issue since the last upgrade and needs a fix ASAP PLEASE. 🙏🙏

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