Hi Perry,
Thank you for suggesting the Photo & Video Import. It worked for me for about 1 week, and now even THIS is starting to crash.
Note: On the Photo & Video Import app - I had to go to my iPhone and select Settings, Photos, and at the bottom where it says Transfer to Mac or PC:
Automatic - converts EIF files to JPG
Keep Originals - was importing EIF photos to my desktop.
I was happy with this - it seemed to keep track of what I had downloaded before or not, and you can customize what folder to put the imports.
I can't figure out why this is acting like MS Photos now, and stops half way through an import.
I take 5-10 photos (dog photos - watching my puppy grow up) - I'm about ready to return this HP with Microsoft and buy an iMac.
Wes