"items since last import"

Hi Greg,

I've just spent the best part of two days talking to a "Microsoft Windows Advisor" who talked me through downloading and installing 57 driver updates for my six month old HP PowerBook 470 G5 followed by a full repair using windows.iso (which I did) followed by a suggested full fresh installation of Windows 10 on my PC (which I declined). I'm a retired IT guy from Bill Gates generation. I can't see why it is possible to select "Import items/All items" and this works but selecting "Import items/Items since last import" results in the app crashing and exiting without an error message and this is all due to a problem with my hardware drivers. So I went back to trawling the internet for a solution and I found an app on the Microsoft Store called Photo & Video Import which performs exactly the same functions as Microsoft Photo App version 2020.19081.28230.0 ie it is possible to select "Import All" or "Import New" followed by the possibility to "Delete imported content from your device". I strongly recommend all subscribers to this thread to download Photo & Video Import from the Microsoft Store and report their findings as soon as possible. I strongly believe Microsoft Photo app version 2020.19111.24110.0 is defective but I no longer have Bill's telephone number and he appears to have changed his email address so I am relying on you Greg to escalate this with Microsoft.

Best Regards

Perry

I am having the same problem.

IPhone 10xs

USB cable to Dell laptop with Windows 10

Using Photos App

Click Import - Select from a USB device

Select Apple iPhone

2502 photos are discovered.

Select Box: NONE (default option) with 0 of 2502 items selected

Any attempt to change that selection to "Items since last import" crashes the app.

Interesting note, at the bottom of the Photos app is a blue box that says "Import 5 of 2502 items".  When I selected that last time, it did not import any.

Hoping this problem will be fixed.  I have always imported via USB with the Items since Last import as the default option.

I had my computer guru tear it apart and put it back together - still doesn't work.  It is definitely a Microsoft problem - PLEASE FIX

I have the same problem which  has only arisen since the latest upgrade of the App a week or so ago. I connect via a USB cable to my Android phone and the only way to import now is to select individual photos, which also takes a very long time and the App still often crashes. This is EXTREMELY frustrating and I have tried all sorts, including a clean reinstall of the App. It must be a basic software issue since the last upgrade and needs a fix ASAP PLEASE. 🙏🙏

cannot get my new photos to upload into photos on windows 10

I'm having exactly the same problem just now. Until recently Windows 10 would only import the photos which had changed since last import and this function no longer works. When I select the option which says "items since last import" it freezes and crashes the Photos app. I've been trying various fixes over the last few days without success. I uninstalled some recent Windows updates but that didn't help. I suspect it was triggered by one of the recent updates. I use a USB cable to connect my Fujifilm camera. This is a very recent change and haven't found any other reference to it on the web. I will work through the various other suggestions such as trying to reinstall the Photo app and see what happens. Not sure how you can uninstall it but will do some searches. I'll report back over the next few days. Can someone at Windows try and replicate this themselves?