Microsoft store won't let me install apps on my D:\ drive

Anonymous

So I was trying out the Xbox Game Pass for PC and I was going to install Sea Of Theives and Astroneer.

I first downloaded Astroneer to my C:\ (my ssd) and it worked out because it is around 3 GB it fit.

However, when I was going to install Sea Of Theives I had to change my default drive from C:\ to D:\ (my hdd) because I couldn't fit it on my ssd.

It downloaded fine, but when it was trying to install the game, it just stopped and said "Error" instead on installing. Then instead of the "Play" button there is a button called "See details". When I clicked it, a popup comes up saying: "Something unexpected happened. Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help. Code: 0x80070005"

That is the code for "Access denied" which is strange, why wouldn't Microsoft Store have access to install apps on my computer?

I have tried updating windows to the latest update, I have reset the Microsoft Store and I have tried to give the group "Everyone" access to the folder that Microsoft Store is installing in. Without any success.

To summarise, I can install apps from Microsoft Store to my C:\ drive (ssd), but not to my D:\ (hdd). It downloads fine, but when it tries to install I get the following error: "Something unexpected happened. Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help. Code: 0x80070005".

Any help is appreciated, thanks in advance.

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Anonymous

Hi Erik,

Please rename the folder WindowsApps in Drive D to WindowsApps.old, restart your computer, It should work after renaming it.

Thank you,

Arvin Dalumpines

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88 additional answers

Anonymous

2020-04-27T08:23:29+00:00
Hi and thanks for reaching out. My name is Glen. I'm happy to assist you.

Please follow these steps. On how to install apps on a separate drive on Windows 10.

First, Open Settings simply press Windows key + I
1. Click "System" on the left side click "Storage".
2. Click "Change where new content is saved" under More storage settings.
3. Select D drive using the drop down menu under "New apps will save to".
Hope it will help.

Please let me know if you need any further assistance.

Thank you.
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Anonymous

2020-04-27T10:38:56+00:00
First, Open Settings simply press Windows key + I

Click "System" on the left side click "Storage".

Click "Change where new content is saved" under More storage settings.

Select D drive using the drop down menu under "New apps will save to".
I have already done this. You can't start downloading to the D:\ drive if you have not dont this step first.

To clarify, this step worked without any errors and my problem is when Microsoft Store tries to install the app.

I have no errors changing drive, no errors downloading, just when installing.

Hope this helps to understand my errors further,

Thanks.
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Anonymous

2020-04-27T11:02:22+00:00

Hi Erik,

May i request for the screenshot of the error?. To assist you properly/

Thank you
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Anonymous

2020-04-27T11:14:15+00:00

Here is a screenshot of when the game is downloading

Here is a screenshot of when the game is installing

Here is a screenshot of the error, it is just after the installation failed.

EDIT: I now changed to drive C:\ and now I was able to download the game and run it. Just to prove it works on one drive but not the other.
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