Microsoft store won't let me install apps on my D:\ drive

Anonymous

So I was trying out the Xbox Game Pass for PC and I was going to install Sea Of Theives and Astroneer.

I first downloaded Astroneer to my C:\ (my ssd) and it worked out because it is around 3 GB it fit.

However, when I was going to install Sea Of Theives I had to change my default drive from C:\ to D:\ (my hdd) because I couldn't fit it on my ssd.

It downloaded fine, but when it was trying to install the game, it just stopped and said "Error" instead on installing. Then instead of the "Play" button there is a button called "See details". When I clicked it, a popup comes up saying: "Something unexpected happened. Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help. Code: 0x80070005"

That is the code for "Access denied" which is strange, why wouldn't Microsoft Store have access to install apps on my computer?

I have tried updating windows to the latest update, I have reset the Microsoft Store and I have tried to give the group "Everyone" access to the folder that Microsoft Store is installing in. Without any success.

To summarise, I can install apps from Microsoft Store to my C:\ drive (ssd), but not to my D:\ (hdd). It downloads fine, but when it tries to install I get the following error: "Something unexpected happened. Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help. Code: 0x80070005".

Any help is appreciated, thanks in advance.

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Anonymous

Hi Erik,

Please rename the folder WindowsApps in Drive D to WindowsApps.old, restart your computer, It should work after renaming it.

Thank you,

Arvin Dalumpines

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88 additional answers

Anonymous

2020-04-28T05:11:19+00:00

Hi Erik,

Alright. I'll leave this question to my fellow experts. I'm pretty sure they have other ideas to resolve this for you.

Thank you and Keep Safe.
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Anonymous

2020-04-27T16:59:28+00:00

Hi Erik,

After all the above solution and you are still in the same issue. I would suggest to attempt chat support:

via Microsoft Chat Support

Use the following link below to directly reach a live agent who can assist you:

https://partner.support.services.microsoft.com/...

Hope it will help.

Thank you and keep safe.
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Anonymous

2020-04-27T16:56:42+00:00

First I ran the troubleshooter as the first link said, and it coundn't find any problems.

Then I ran the WPS script provied by your second link as admin, then I rebooted and tried to install the app on my D:\ drive again.

Unfortunately without any result.

I made sure to check for new updates in Windos Update, but it's up to date.

It still doesnt allow me to install any apps on my D:\ drive.
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Anonymous

2020-04-27T14:21:04+00:00

Hi Erik,

Sorry for the inconvenience.

error code 0x80070005 means Access denied and it usually occurs because of lack of permissions that are required to install the update.

Please check the different solutions indicated in the link below that can address this certain issue.

https://docs.microsoft.com/en-us/windows/deploy...

Or perform a Windows update troubleshooter. check on the link below.

https://support.microsoft.com/en-ph/help/402732...

hope it will help

Thank you.
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