Microsoft store won't let me install apps on my D:\ drive

Anonymous
2020-04-27T08:06:05+00:00

So I was trying out the Xbox Game Pass for PC and I was going to install Sea Of Theives and Astroneer.

I first downloaded Astroneer to my C:\ (my ssd) and it worked out because it is around 3 GB it fit.

However, when I was going to install Sea Of Theives I had to change my default drive from C:\ to D:\ (my hdd) because I couldn't fit it on my ssd.

It downloaded fine, but when it was trying to install the game, it just stopped and said "Error" instead on installing. Then instead of the "Play" button there is a button called "See details". When I clicked it, a popup comes up saying: "Something unexpected happened. Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help. Code: 0x80070005"

That is the code for "Access denied" which is strange, why wouldn't Microsoft Store have access to install apps on my computer?

I have tried updating windows to the latest update, I have reset the Microsoft Store and I have tried to give the group "Everyone" access to the folder that Microsoft Store is installing in. Without any success.

To summarise, I can install apps from Microsoft Store to my C:\ drive (ssd), but not to my D:\ (hdd). It downloads fine, but when it tries to install I get the following error: "Something unexpected happened. Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help. Code: 0x80070005".

Any help is appreciated, thanks in advance.

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2020-04-27T20:31:09+00:00

Hi Erik,

Please rename the folder WindowsApps in Drive D to WindowsApps.old, restart your computer, It should work after renaming it.

Thank you,

Arvin Dalumpines

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  1. Anonymous
    2021-01-27T16:36:44+00:00

    I'm revisiting this almost one year later. If nothing else on this thread solved the issue for you, this might. At least it was the thing that worked for me.
        I was following all kinds of guides, from easy to advanced. I uninstalled and reinstalled the MS Store completely through Windows Power Shell, I was in Registry Editor and changed things. But after I had been trying different methods for almost 3 days, the support told me to try and and install the app on another account.

        So I made another account to test this on, and went ahead and logged into the MS Store with the same login, same computer and it worked. The only inconvenience is that you have to switch account when you wanna play, and you have to download everything else on the new account that you wanna use when you are there.

        So till this day, I believe noone knows what really is going on with this. The support didn't know either, it was just a test to see if it would work. And fortunately it did, so if you have the same problem, I hope it will for you too.

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  2. Anonymous
    2020-04-28T05:11:19+00:00

    Hi Erik,

    Alright. I'll leave this question to my fellow experts. I'm pretty sure they have other ideas to resolve this for you.

    Thank you and Keep Safe.

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  3. Anonymous
    2020-04-27T14:21:04+00:00

    Hi Erik,

    Sorry for the inconvenience.

    error code 0x80070005 means Access denied and it usually occurs because of lack of permissions that are required to install the update.

    Please check the different solutions indicated in the link below that can address this certain issue.

    https://docs.microsoft.com/en-us/windows/deploy...

    Or perform a Windows update troubleshooter. check on the link below.

    https://support.microsoft.com/en-ph/help/402732...

    hope it will help

    Thank you.

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  4. Anonymous
    2020-04-27T11:14:15+00:00

    Here is a screenshot of when the game is downloading

    Here is a screenshot of when the game is installing

    Here is a screenshot of the error, it is just after the installation failed.

    EDIT: I now changed to drive C:\ and now I was able to download the game and run it. Just to prove it works on one drive but not the other.

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