Bluescreen when opening Netflix SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - win10 1909

Anonymous

Hi,

I can run stuff all day (AWS/Vbox/Games), but as soon as I open netflix, machine blue screens with stop code : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

in dxgmms2.sys

its the netflix windows app - I think when I press play it happens, probably happened 6-7 times now. Quite consistent.

After a reboot, its fine. I have not been able to cause a bluescreen doing other things.

Winver : 1909 18363.720

GTX 1070ti

I9-9900

Can anyone help?

MEMORY.DMP and msinfo32 here: (i hope)

https://1drv.ms/u/s!AojoZMyTZ1lwgZFZ52vZhGF\_uqKL6w?e=EmJ87X

Im not used to windbg with crashes, snippets from a minidump

EXCEPTION_RECORD:  ffffb10e39fd74d8 -- (.exr 0xffffb10e39fd74d8)
ExceptionAddress: fffff8067a700300 (dxgmms2!VIDMM_SEGMENT::IsMovableResourceCB)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000001f8
Attempt to read from address 00000000000001f8PROCESS_NAME:  System

READ_ADDRESS: fffff806601733b8: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff8066002a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8066002a3c8: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
 00000000000001f8 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.2: kd> k
 # Child-SP          RetAddr           Call Site
00 ffffb10e`39fd64b8 fffff806`5fddb416 nt!KeBugCheckEx
01 ffffb10e`39fd64c0 fffff806`5fd9d369 nt!PspSystemThreadStartup$filt$0+0x44
02 ffffb10e`39fd6500 fffff806`5fdcb1af nt!_C_specific_handler+0xa9
03 ffffb10e`39fd6570 fffff806`5fcfa2d5 nt!RtlpExecuteHandlerForException+0xf
04 ffffb10e`39fd65a0 fffff806`5fcfe86e nt!RtlDispatchException+0x4a5
05 ffffb10e`39fd6cf0 fffff806`5fdd431d nt!KiDispatchException+0x16e
06 ffffb10e`39fd73a0 fffff806`5fdd0505 nt!KiExceptionDispatch+0x11d
07 ffffb10e`39fd7580 fffff806`7a700300 nt!KiPageFault+0x445
08 ffffb10e`39fd7718 fffff806`7a70830d dxgmms2!VIDMM_SEGMENT::IsMovableResourceCB
09 ffffb10e`39fd7720 fffff806`7a6fdc09 dxgmms2!VIDMM_LINEAR_POOL::DefragmentRange+0xf5
0a ffffb10e`39fd7790 fffff806`7a6eb440 dxgmms2!VIDMM_MEMORY_SEGMENT::Defragment+0xa9
0b ffffb10e`39fd7890 fffff806`7a6c88b0 dxgmms2!VIDMM_GLOBAL::Defragment+0x148
0c ffffb10e`39fd78e0 fffff806`7a6c6ee9 dxgmms2!VIDMM_WORKER_THREAD::Run+0x19b0
0d ffffb10e`39fd7ae0 fffff806`5fc6bce5 dxgmms2!VidMmWorkerThreadProc+0x9
0e ffffb10e`39fd7b10 fffff806`5fdc99ca nt!PspSystemThreadStartup+0x55
0f ffffb10e`39fd7b60 00000000`00000000 nt!KiStartSystemThread+0x2aI am even more lost in this new windbg :>

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi,

Like so many people I experienced the Blue Screen with the Netflix App. Everything else was running fine.

I noticed it was only happening after a cold boot of the PC.

If I immediately restarted the PC the Netflix App would run fine.

Recently I solved an other problem with my PC where on cold boot it would sometimes not fully turn on ( the screen would remain dark).

This was solved by changing a setting in the Windows control panel:

under Power Options/ System settings

disable "turn on fast startup".

Since I disabled this I also did not get the Blue Screen in the Netflix App anymore.

Worth a try perhaps.

Hardware

CPU AMD Ryzen 9 3950X

GPU NVIDIA GeForce GTX 1080 Ti

0 comments

52 additional answers

Anonymous

2020-04-30T22:27:00+00:00

The similarities would be great :) from all of us

Also is it the exact same blue screen message, and info from crash dump ?

A crash dump would be useful.

I think useful general info : OS version (winver) /motherboard/Graphics card/ anything else !

So far I have got nothing, but I have not tried everything (that Rob suggested).

I did speak to Netflix, they dont know, basically said contact MS|people who sold me pc (its a custom build from overclockers UK)

Maybe smarter people can suggest what extra to post.

To date : mine is still doing this. I work all day, open netflix, press play - crash. Reboot - its fine.
Was this answer helpful?

0 comments No comments
Anonymous

2020-04-30T22:36:14+00:00

Netflix needs to stop pointing their fingers and realize they are the common denominator here which makes them the problem. We have multiple motherboards, multiple OS versions, multiple graphics cards, and this issue doesn't happen when we use any other player whether it be browser-based or app-based. Only Netflix and only at cold startup.
Was this answer helpful?

0 comments No comments
Anonymous

2020-04-30T22:48:38+00:00

agree with nearly everything here fella ! but ... mine has never been netflix in a browser, only win10 app.

Tomorrow I will try the browser (mostly I dont, i use app).

Cos its hard to replicate after crash>boot, but easy version = ... do stuff all day (what? dunno) .. open netflix, play <> Bluescreen.

I have timed it showing friends lol :) .. click click BS.
Was this answer helpful?

0 comments No comments
Anonymous

2020-04-30T23:37:00+00:00

I meant that in browser players with other things don't do it along with the other apps like AVN, Windows Player, etc. I only use the Netflix App. It's the only way to get HDR and Dolby Atmos through to my receiver. I wish Amazon Prime and Disney + would follow suit (but not with the blue screen crashes) and make a windows app since browsers can't do any of this stuff.
Was this answer helpful?

0 comments No comments