Bluescreen when opening Netflix SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - win10 1909

Anonymous

Hi,

I can run stuff all day (AWS/Vbox/Games), but as soon as I open netflix, machine blue screens with stop code : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

in dxgmms2.sys

its the netflix windows app - I think when I press play it happens, probably happened 6-7 times now. Quite consistent.

After a reboot, its fine. I have not been able to cause a bluescreen doing other things.

Winver : 1909 18363.720

GTX 1070ti

I9-9900

Can anyone help?

MEMORY.DMP and msinfo32 here: (i hope)

https://1drv.ms/u/s!AojoZMyTZ1lwgZFZ52vZhGF\_uqKL6w?e=EmJ87X

Im not used to windbg with crashes, snippets from a minidump

EXCEPTION_RECORD:  ffffb10e39fd74d8 -- (.exr 0xffffb10e39fd74d8)
ExceptionAddress: fffff8067a700300 (dxgmms2!VIDMM_SEGMENT::IsMovableResourceCB)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000001f8
Attempt to read from address 00000000000001f8PROCESS_NAME:  System

READ_ADDRESS: fffff806601733b8: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff8066002a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8066002a3c8: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
 00000000000001f8 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.2: kd> k
 # Child-SP          RetAddr           Call Site
00 ffffb10e`39fd64b8 fffff806`5fddb416 nt!KeBugCheckEx
01 ffffb10e`39fd64c0 fffff806`5fd9d369 nt!PspSystemThreadStartup$filt$0+0x44
02 ffffb10e`39fd6500 fffff806`5fdcb1af nt!_C_specific_handler+0xa9
03 ffffb10e`39fd6570 fffff806`5fcfa2d5 nt!RtlpExecuteHandlerForException+0xf
04 ffffb10e`39fd65a0 fffff806`5fcfe86e nt!RtlDispatchException+0x4a5
05 ffffb10e`39fd6cf0 fffff806`5fdd431d nt!KiDispatchException+0x16e
06 ffffb10e`39fd73a0 fffff806`5fdd0505 nt!KiExceptionDispatch+0x11d
07 ffffb10e`39fd7580 fffff806`7a700300 nt!KiPageFault+0x445
08 ffffb10e`39fd7718 fffff806`7a70830d dxgmms2!VIDMM_SEGMENT::IsMovableResourceCB
09 ffffb10e`39fd7720 fffff806`7a6fdc09 dxgmms2!VIDMM_LINEAR_POOL::DefragmentRange+0xf5
0a ffffb10e`39fd7790 fffff806`7a6eb440 dxgmms2!VIDMM_MEMORY_SEGMENT::Defragment+0xa9
0b ffffb10e`39fd7890 fffff806`7a6c88b0 dxgmms2!VIDMM_GLOBAL::Defragment+0x148
0c ffffb10e`39fd78e0 fffff806`7a6c6ee9 dxgmms2!VIDMM_WORKER_THREAD::Run+0x19b0
0d ffffb10e`39fd7ae0 fffff806`5fc6bce5 dxgmms2!VidMmWorkerThreadProc+0x9
0e ffffb10e`39fd7b10 fffff806`5fdc99ca nt!PspSystemThreadStartup+0x55
0f ffffb10e`39fd7b60 00000000`00000000 nt!KiStartSystemThread+0x2aI am even more lost in this new windbg :>

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Answer accepted by question author

Anonymous

Hi,

Like so many people I experienced the Blue Screen with the Netflix App. Everything else was running fine.

I noticed it was only happening after a cold boot of the PC.

If I immediately restarted the PC the Netflix App would run fine.

Recently I solved an other problem with my PC where on cold boot it would sometimes not fully turn on ( the screen would remain dark).

This was solved by changing a setting in the Windows control panel:

under Power Options/ System settings

disable "turn on fast startup".

Since I disabled this I also did not get the Blue Screen in the Netflix App anymore.

Worth a try perhaps.

Hardware

CPU AMD Ryzen 9 3950X

GPU NVIDIA GeForce GTX 1080 Ti

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52 additional answers

Anonymous

2020-04-13T14:40:26+00:00

Win 10 1909 18363.752

EVGA GTX 1070Ti, driver ver 445.75

AMD Ryzen 7 2700X

Tried rolling back graphic card driver, no luck.

I tried watching Netflix on the new Edge- used to be able to watch 4k in the old Edge, but I installed the new Chromium one couple of months ago- with hardware acceleration on, it always gives me a D7361-1253 error. Netflix offers no real troubleshoot for this error. When I turn hardware acceleration in Edge off, it can play without a problem, in 720p just like Chrome of course.
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Anonymous

2020-04-13T15:09:26+00:00

Using Windows 10 64 bit 1909 build 18363.752 with NVIDIA GTX 1660 Ti graphics card with latest driver 445.75 from 23.03.2020
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Anonymous

Good Evening,

Did anyone find an answer to this, I have the exact same problem?

I have run numerous system hardware test and done a fresh install of Windows 10 Pro and tried different driver versions etc.

This is a new Dell Alienware Aurora R9, I9 9900 with an RTX 2060 Super on Windows 10 Pro Version 10.0.18363 Build 18363.

Extract from the DMP file below;

PROCESS_NAME:  System

READ_ADDRESS: fffff80746d733b8: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff80746c2a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff80746c2a3c8: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
 00000000000001f8 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000001f8

EXCEPTION_STR:  0xc0000005

STACK_TEXT:  
ffff8284`3b1a2718 fffff807`5e2d824d : 00000000`00000000 00000000`00000000 00000000`00000120 fffff807`46912399 : dxgmms2!VIDMM_SEGMENT::IsMovableResourceCB
ffff8284`3b1a2720 fffff807`5e2cdb49 : ffffc209`1fd39270 ffff9c00`a36e7b01 ffff9c00`00000000 00000000`00000000 : dxgmms2!VIDMM_LINEAR_POOL::DefragmentRange+0xf5
ffff8284`3b1a2790 fffff807`5e2bb380 : 00000000`00000000 ffff8284`3b1a29e0 00000001`f5f00000 ffffc209`1fd39270 : dxgmms2!VIDMM_MEMORY_SEGMENT::Defragment+0xa9
ffff8284`3b1a2890 fffff807`5e2989f0 : 00000000`0006bb08 ffff8284`3b1a29e0 ffffc209`1fd39270 00000010`0c06d0d0 : dxgmms2!VIDMM_GLOBAL::Defragment+0x148
ffff8284`3b1a28e0 fffff807`5e297029 : ffff9c00`97cfe110 fffff807`46d91401 ffffc209`1fdda600 00000000`00000001 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x19b0
ffff8284`3b1a2ae0 fffff807`4686bcd5 : ffffc209`1fdda680 fffff807`5e297020 ffff9c00`97cfe110 000024ef`bd9bbfff : dxgmms2!VidMmWorkerThreadProc+0x9
ffff8284`3b1a2b10 fffff807`469c9998 : fffff807`4401e180 ffffc209`1fdda680 fffff807`4686bc80 4520768b`49000007 : nt!PspSystemThreadStartup+0x55
ffff8284`3b1a2b60 00000000`00000000 : ffff8284`3b1a3000 ffff8284`3b19c000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

SYMBOL_NAME:  dxgmms2!VIDMM_SEGMENT::IsMovableResourceCB+0

MODULE_NAME: dxgmms2

IMAGE_NAME:  dxgmms2.sys

IMAGE_VERSION:  10.0.18362.1059

STACK_COMMAND:  .cxr 0xffff82843b1a1d20 ; kb

BUCKET_ID_FUNC_OFFSET:  0

FAILURE_BUCKET_ID:  AV_dxgmms2!VIDMM_SEGMENT::IsMovableResourceCB

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {4754091f-2450-7674-f036-f7f884cb0024}Any help would be very much appreciated :)Kind Regards, Craig

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Anonymous

2020-04-28T16:11:06+00:00

I'm also still having this issue. Let me know what I can post to help with the attempt to correct it.
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