Bluescreen when opening Netflix SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - win10 1909

Anonymous
2020-04-06T20:18:46+00:00

Hi,

I can run stuff all day (AWS/Vbox/Games), but as soon as I open netflix, machine blue screens with stop code : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

in dxgmms2.sys

its the netflix windows app - I think when I press play it happens, probably happened 6-7 times now.  Quite consistent.

After a reboot, its fine.  I have not been able to cause a bluescreen doing other things.

Winver : 1909 18363.720

GTX 1070ti

I9-9900

Can anyone help?

MEMORY.DMP and msinfo32 here: (i hope)

https://1drv.ms/u/s!AojoZMyTZ1lwgZFZ52vZhGF\_uqKL6w?e=EmJ87X

Im not used to windbg with crashes, snippets from a minidump

EXCEPTION_RECORD:  ffffb10e39fd74d8 -- (.exr 0xffffb10e39fd74d8)
ExceptionAddress: fffff8067a700300 (dxgmms2!VIDMM_SEGMENT::IsMovableResourceCB)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000001f8
Attempt to read from address 00000000000001f8PROCESS_NAME:  System

READ_ADDRESS: fffff806601733b8: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff8066002a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8066002a3c8: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
 00000000000001f8 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.2: kd> k
 # Child-SP          RetAddr           Call Site
00 ffffb10e`39fd64b8 fffff806`5fddb416 nt!KeBugCheckEx
01 ffffb10e`39fd64c0 fffff806`5fd9d369 nt!PspSystemThreadStartup$filt$0+0x44
02 ffffb10e`39fd6500 fffff806`5fdcb1af nt!_C_specific_handler+0xa9
03 ffffb10e`39fd6570 fffff806`5fcfa2d5 nt!RtlpExecuteHandlerForException+0xf
04 ffffb10e`39fd65a0 fffff806`5fcfe86e nt!RtlDispatchException+0x4a5
05 ffffb10e`39fd6cf0 fffff806`5fdd431d nt!KiDispatchException+0x16e
06 ffffb10e`39fd73a0 fffff806`5fdd0505 nt!KiExceptionDispatch+0x11d
07 ffffb10e`39fd7580 fffff806`7a700300 nt!KiPageFault+0x445
08 ffffb10e`39fd7718 fffff806`7a70830d dxgmms2!VIDMM_SEGMENT::IsMovableResourceCB
09 ffffb10e`39fd7720 fffff806`7a6fdc09 dxgmms2!VIDMM_LINEAR_POOL::DefragmentRange+0xf5
0a ffffb10e`39fd7790 fffff806`7a6eb440 dxgmms2!VIDMM_MEMORY_SEGMENT::Defragment+0xa9
0b ffffb10e`39fd7890 fffff806`7a6c88b0 dxgmms2!VIDMM_GLOBAL::Defragment+0x148
0c ffffb10e`39fd78e0 fffff806`7a6c6ee9 dxgmms2!VIDMM_WORKER_THREAD::Run+0x19b0
0d ffffb10e`39fd7ae0 fffff806`5fc6bce5 dxgmms2!VidMmWorkerThreadProc+0x9
0e ffffb10e`39fd7b10 fffff806`5fdc99ca nt!PspSystemThreadStartup+0x55
0f ffffb10e`39fd7b60 00000000`00000000 nt!KiStartSystemThread+0x2aI am even more lost in this new windbg :>
Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-05-09T21:58:49+00:00

Hi,

Like so many people I experienced the Blue Screen with the Netflix App. Everything else was running fine.

I noticed it was only happening after a cold boot of the PC.

If I immediately restarted the PC the Netflix App would run fine.

Recently I solved an other problem with my PC where on cold boot it would sometimes not fully turn on ( the screen would remain dark). 

This was solved by changing a setting in the Windows control panel:

under Power Options/ System settings

disable "turn on fast startup".

Since I disabled this I also did not get the Blue Screen in the Netflix App anymore.

Worth a try perhaps.

Hardware 

CPU AMD Ryzen 9 3950X

GPU NVIDIA GeForce GTX 1080 Ti

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  1. Anonymous
    2020-05-10T13:23:21+00:00

    Oh thank you!!!! I tried it and finally the Netflix app is running properly again!

    Again thank you so much!

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  2. Anonymous
    2020-05-10T12:46:32+00:00

    YESSSS, FINALLY!!! It's been ages since I first had this problem and, so far it's working fine. Thank you!!

    EDIT: Now my curiosity is killing me. Why is this? What is the connection between these two things?

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  3. Anonymous
    2020-05-10T12:39:57+00:00

    Works So Far,100%, Thank You!

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