Bluescreen when opening Netflix SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - win10 1909

I would let Netflix know that since the only application the GPU has any problems with is theirs, that it would be nice if they told us which part of their application Nvidia gpus were having a problem with so we could work with Nvidia to fix it. Perhaps then they will realize it's actually something they did wrong. Lol

I got the exact same problem as OP. Bsod only happens at 1st cold boot. After restarting, it goes away.

I tried to contact Netflix but there is no answer yet.

Hi Rob,

Thank you very much for responding !

I was guessing its graphics driver related, didnt think of network drivers.

Before going through the steps, I was hoping someone could say what is possibly responsible (which driver), or is that not possible from the dump ?

I am used to malware dumps, not crashes :)

The stack trace doesnt really show where it came from :(

I guess something calling into kernel, into dxgmms2... and boom :(

"MiVisibleState" seems interesting?

1. Have tried a few drivers, same :(

Will try their support, thanks, no idea where to go with this kind of issue generally.

2. will do, but wow, their support has not been amazing recently :)))
3. understood

Have updated all I could find .. i think :)

3.3

did memtest, didnt show anything (I did recently upgrade RAM, should have mentioned that)

4. Never heard of that ! thanks !

Hi AOD_ 19, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

That sounds like something in the video and/or network drivers area.

BugCheck 7E, {ffffffffc0000005, fffff8067a700300, ffffb10e39fd74d8, ffffb10e39fd6d20}

Probably caused by : dxgmms2.sys ( dxgmms2!VIDMM_SEGMENT::IsMovableResourceCB+0 )

dxgmms2.sys is a Windows component which means something else drove it into Fault.

Further detailed analysis indicated :

ffffb10e39fd3058 fffff8067c341ee0*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x1a1ee0

nvlddmkm.sys dated 3/17/2020 Nvidia video drivers.

1. Check with Nvidia Support, their on-line docs and drivers, diagnostics, and ask in their forums about any known issues. Update that driver and if there are no newer updates it may be necessary to revert back to an older stable version.

Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get most current drivers.

http://www.nvidia.com/Download/index.aspx?lang=...

Nvidia Support - check with Support as it could be a known issue

http://www.nvidia.com/page/support.html

Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it

http://forums.nvidia.com/

2. Definitely, check with NetFlix Support about any known issues.
3. Is this computer still under warranty (its various components)? If so definitely contact them about the issue and possible known problems and warranty claims.

Check with GigaByte Support, their on-line docs and drivers, and diagnostics. Update the BIOS, chipset drivers (important), and the major on-board and separate device drivers (see driver update methods below). <-- These are ALL very important in this issue.

BiosVersion = F9

BiosReleaseDate = 10/15/2019 <-- current BIOS

SystemManufacturer = Gigabyte Technology Co., Ltd.

SystemProductName = Z390 UD

BaseBoardManufacturer = Gigabyte Technology Co., Ltd.

BaseBoardProduct = Z390 UD

BaseBoardVersion = x.x

CPUID: "Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz"

MaxSpeed: 3600

CurrentSpeed: 3600

Gigabyte Support

http://www.gigabyte.com/support-downloads/techn...

Gigabyte Downloads

http://www.gigabyte.com/support-downloads/downl...

3. Run the memory tests (see methods below). You should try with minimum memory and work up to see if the problem still happens.
4. Running OCCT for Home Use (Free) may help indicate a cause.

OCCT - Free for Home use

https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10

https://www.thewindowsclub.com/pc-stress-test-f...

5. As needed use ALL the methods in the troubleshooters below.
6. After ALL the above if needed run Driver Verifier to see if it can indicate a

CAUSE (see Driver Verifier methods below).

======================

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

This error is usually a driver issue and display adapter (video) driver is the most suspect though it could be others. Antivirus/antispyware/security programs, hardware (heat) and major software issues can also cause the error. When you get to the driver section of the troubleshooter use my generic methods below and then return to the troubleshooter if needed.

Have you added hardware recently or updated drivers? Be sure to look in Windows Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-spyware/security programs.

BCCode: 7E 0x0000007E which is also 0x1000007E

BCCode: 7E 0x00000007E which is also 0x1000007E <-- read this link

https://tinyurl.com/wmdmeup

==================================================

This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without

Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded

on your system. For each driver in the list, additional useful information is

displayed: load address of the driver, description, version, product name,

company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the

most current. Right Click the Start Button - Device Manager - Display Adapter -

write down the make and complete model of your video adapter - double click

• Driver's tab - write down the version info. Now click UPdate Driver (this may not

do anything as MS is far behind certifying drivers) - then Right Click - Uninstall -

REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard

if 3rd party with their own software and drivers and any other major device drivers

you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and

then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their

latest versions. (Look for BIOS, Chipset, and software updates at System Maker's

site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are

installing actually shows up. This is because some drivers rollback before the

latest is installed (sound drivers particularly do this) so install a driver - reboot

• check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER

• check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

====================================================

Memory tests do not catch all errors such as mismatched memory (possible even

for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so - over-night is best. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtes...

================================================

After doing ALL the updates you can, and if the issue continues, then run

Driver Verifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can

analyze it.

Here to help,

Rob

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