My Computer Crashes During Zoom Meetings

Anonymous

Every time I have a zoom meeting, my computer crashes and shows the blue screen of death. I thought that if I updated my systems the crashing would stop, but that has not been the case. I have included a link that has the minidump of when it last crashed. The minidumps for the first few crashes are not on my computer.

https://drive.google.com/file/d/1Bz6rdb1mBS\_OYMInYMA\*\*\*\*dHsxXbX4M/view?usp=sharing

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Anonymous

Hello Guyz, I also had this issue but it can be solved easily, if u have an Nvidia graphics card, then run zoom using it. For me, it crashes when I run it using Adm or integrated graphics.Hope this solves the issue

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Anonymous

[SOLVED]

After struggling with this problem for a long time, I finally decided to dig up every nook and cranny to find out what was happening. It turns out Zoom was sending Power Requests to my windows, making my display turn off randomly, you can see that on the event viewer.

To see these power requests in windows 10 open your Command Prompt (Admin) -> CMD

Then type this following command:

powercfg -requests

Then, you will see all the active power requests. Theoretically, all of then should be. Otherwise, there's something sending power requests to your computer. Check out the screenshot below.

You can see there's a "Caller_type" with the process "Zoom.exe" and "Request_Type" as "DISPLAY", "AWAYMODE", and "SYSTEM", which is the ones that are prompting the display to turn off suddenly.

To solve this problem, you can add a request override for this process.

powercfg -requestsoverride <CALLER_TYPE> “<NAME>” <REQUEST>

For example,

powercfg -requestsoverride PROCESS “Zoom.exe” AWAYMODE

powercfg -requestsoverride PROCESS “Zoom.exe” SYSTEM

powercfg -requestsoverride PROCESS “Zoom.exe” DISPLAY

One caveat: Make sure to not do it with any DRIVER "Caller_Type"

After doing this, it may solve the problem.

resource: https://www.makeuseof.com/tag/fix-windows-10-sleep-mode/

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68 additional answers

Anonymous

2020-12-11T02:58:30+00:00

how do I add this?

where?

is it a batch file?

an .ini file? where do I add it?
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Anonymous

2020-12-11T15:09:25+00:00

After reading your post and another one related to defining what graphics options are used for certain applications, I believe I found the cause on my issue which is similar to this user's.

Since I do use some power management features in Windows 10 and have never specified which graphics cards/options to use for certain applications, everything was defaulting to Auto, which likely was translated to power management settings. I set Zoom, MS Meetings, and Chrome to "Performance" (options are System Default or Auto, High Performance, Power Saving--for my nVidia graphics card). I have not had a problem since I changed it a few days ago.
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Anonymous

2021-01-09T09:21:36+00:00

Dear All

I have an Acer Aspire running Windows7-64-Home and my Zoom meetings would hang/freeze the entire system randomly. Initially it used to happen maybe after 30-40 minutes, but recently it started to happen like every 15 - 20 minutes.

The causes could be multiple, such as inability of the wi-fi adapter/driver to manage failed packets, Windows 7 / Zoom compatibility issues or many such issues.

But, I seem to have found MY SOLUTION... which is to use a wired ethernet connection as opposed to the wireless wi-fi connection that I was using. After many trials, I have found that the system does not hang/freeze even after 2 hours - though further, extensive testing may still be required.

Good Luck - Nirvan
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