My Computer Crashes During Zoom Meetings

Anonymous
2020-04-21T23:04:55+00:00

Every time I have a zoom meeting, my computer crashes and shows the blue screen of death. I thought that if I updated my systems the crashing would stop, but that has not been the case. I have included a link that has the minidump of when it last crashed. The minidumps for the first few crashes are not on my computer. 

https://drive.google.com/file/d/1Bz6rdb1mBS\_OYMInYMA\*\*\*\*dHsxXbX4M/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-06-26T05:36:59+00:00

Hello Guyz, I also had this issue but it can be solved easily, if u have an Nvidia graphics card, then run zoom using it. For me, it crashes when I run it using Adm or integrated graphics.Hope this solves the issue

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Anonymous
2020-06-19T15:24:15+00:00

[SOLVED]

After struggling with this problem for a long time, I finally decided to dig up every nook and cranny to find out what was happening. It turns out Zoom was sending Power Requests to my windows, making my display turn off randomly, you can see that on the event viewer.

To see these power requests in windows 10 open your Command Prompt (Admin) -> CMD

Then type this following command:

powercfg -requests

Then, you will see all the active power requests. Theoretically, all of then should be. Otherwise, there's something sending power requests to your computer. Check out the screenshot below.

You can see there's a "Caller_type" with the process "Zoom.exe" and "Request_Type" as "DISPLAY", "AWAYMODE", and "SYSTEM", which is the ones that are prompting the display to turn off suddenly.

To solve this problem, you can add a request override for this process.

powercfg -requestsoverride <CALLER_TYPE> “<NAME>” <REQUEST>

For example,

powercfg -requestsoverride PROCESS “Zoom.exe” AWAYMODE

powercfg -requestsoverride PROCESS “Zoom.exe” SYSTEM

powercfg -requestsoverride PROCESS “Zoom.exe” DISPLAY

One caveat: Make sure to not do it with any DRIVER "Caller_Type"

After doing this, it may solve the problem.

resource: https://www.makeuseof.com/tag/fix-windows-10-sleep-mode/

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  1. Anonymous
    2020-09-29T19:02:36+00:00

    That fix doesn't work. There is a bug in the AMD graphics driver. Download the one from June 24 on the HP website to make it work.

    Try this - go to Device Manager - Sound, video and game controller - then right click on AMD High Definition Audio, and select disable

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  2. Anonymous
    2020-09-29T19:02:53+00:00

    Every time I have a zoom meeting, my computer crashes and shows the blue screen of death. I thought that if I updated my systems the crashing would stop, but that has not been the case. I have included a link that has the minidump of when it last crashed. The minidumps for the first few crashes are not on my computer. 

    https://drive.google.com/file/d/1Bz6rdb1mBS\_OYMInYMA\*\*\*\*dHsxXbX4M/view?usp=sharing

    go to Device Manager - Sound, video and game controller - then right click on AMD High Definition Audio, and select disable

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  3. Anonymous
    2020-09-30T21:26:23+00:00

    I have an HP ProBook 4540s & it keeps crashing (blue screen of death) everytime I try to join a Zoom Meeting for the last 2 months (worked just fine before that). I went to www.amd.com/en/support. I see that I can download: "Auto-Detect and Install Radeon Graphics Drivers for Windows." Otherwise, I can search for the product, but there's a drop down list of graphics (AMD Radeon (various options/series, etc). If I search all products, the drop down list is even longer. Nothing gives a date, so how do I know which one I need & how do I find the AMD Graphics Drivers from June 24th?

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