Hello Guyz, I also had this issue but it can be solved easily, if u have an Nvidia graphics card, then run zoom using it. For me, it crashes when I run it using Adm or integrated graphics.Hope this solves the issue
My Computer Crashes During Zoom Meetings
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Anonymous
Every time I have a zoom meeting, my computer crashes and shows the blue screen of death. I thought that if I updated my systems the crashing would stop, but that has not been the case. I have included a link that has the minidump of when it last crashed. The minidumps for the first few crashes are not on my computer.
https://drive.google.com/file/d/1Bz6rdb1mBS\_OYMInYMA\*\*\*\*dHsxXbX4M/view?usp=sharing
Windows for home | Windows 10 | Performance and system failures
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Anonymous
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Anonymous
[SOLVED]
After struggling with this problem for a long time, I finally decided to dig up every nook and cranny to find out what was happening. It turns out Zoom was sending Power Requests to my windows, making my display turn off randomly, you can see that on the event viewer.
To see these power requests in windows 10 open your Command Prompt (Admin) -> CMD
Then type this following command:
powercfg -requests
Then, you will see all the active power requests. Theoretically, all of then should be. Otherwise, there's something sending power requests to your computer. Check out the screenshot below.
You can see there's a "Caller_type" with the process "Zoom.exe" and "Request_Type" as "DISPLAY", "AWAYMODE", and "SYSTEM", which is the ones that are prompting the display to turn off suddenly.
To solve this problem, you can add a request override for this process.
powercfg -requestsoverride <CALLER_TYPE> “<NAME>” <REQUEST>
For example,
powercfg -requestsoverride PROCESS “Zoom.exe” AWAYMODE
powercfg -requestsoverride PROCESS “Zoom.exe” SYSTEM
powercfg -requestsoverride PROCESS “Zoom.exe” DISPLAY
One caveat: Make sure to not do it with any DRIVER "Caller_Type"
After doing this, it may solve the problem.
resource: https://www.makeuseof.com/tag/fix-windows-10-sleep-mode/
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Anonymous
2020-12-11T15:09:25+00:00 After reading your post and another one related to defining what graphics options are used for certain applications, I believe I found the cause on my issue which is similar to this user's.
Since I do use some power management features in Windows 10 and have never specified which graphics cards/options to use for certain applications, everything was defaulting to Auto, which likely was translated to power management settings. I set Zoom, MS Meetings, and Chrome to "Performance" (options are System Default or Auto, High Performance, Power Saving--for my nVidia graphics card). I have not had a problem since I changed it a few days ago.
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Anonymous
2020-12-11T02:58:30+00:00 how do I add this?
where?
is it a batch file?
an .ini file? where do I add it?
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Anonymous
2020-11-20T04:12:01+00:00 I don't have a fix for you but a workaround. I suggest you get an external webcam, optionally one that is 4K because they seem to be the only ones with HDR to balance out brightness for light and dark areas. The webcams, even 4K, are around $60-$100.
Since September my new ENVY x360 15" laptop was freezing, blue screening and audio locking on Zoom probably 4-6 times in a 6-hour session. This was everyday and the most freezes was 3 times within an hour, earlier this month.
No fix in this thread worked for me - not the power request, not the AMD-website driver, not rolling back to an older driver on HP's website and not disabling the HD audio driver. Someone in this thread recommended using an external mic as a workaround (thanks!). I had an old Logitech C920 webcam with a mic from another computer so I tried that.
The external webcam worked with no problems, and even now after two weeks and probably 15 one-hour Zoom sessions later, I haven't had a single issue.
It says a lot have no problems at all after going 2 months with almost daily Zoom issues and having to restart the laptop with every problem (WHY?!?!? How is it possible that a program can cause Win 10 to lock up so well and so often!?!?!).