My Computer Crashes During Zoom Meetings

Anonymous
2020-04-21T23:04:55+00:00

Every time I have a zoom meeting, my computer crashes and shows the blue screen of death. I thought that if I updated my systems the crashing would stop, but that has not been the case. I have included a link that has the minidump of when it last crashed. The minidumps for the first few crashes are not on my computer. 

https://drive.google.com/file/d/1Bz6rdb1mBS\_OYMInYMA\*\*\*\*dHsxXbX4M/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-06-26T05:36:59+00:00

Hello Guyz, I also had this issue but it can be solved easily, if u have an Nvidia graphics card, then run zoom using it. For me, it crashes when I run it using Adm or integrated graphics.Hope this solves the issue

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Anonymous
2020-06-19T15:24:15+00:00

[SOLVED]

After struggling with this problem for a long time, I finally decided to dig up every nook and cranny to find out what was happening. It turns out Zoom was sending Power Requests to my windows, making my display turn off randomly, you can see that on the event viewer.

To see these power requests in windows 10 open your Command Prompt (Admin) -> CMD

Then type this following command:

powercfg -requests

Then, you will see all the active power requests. Theoretically, all of then should be. Otherwise, there's something sending power requests to your computer. Check out the screenshot below.

You can see there's a "Caller_type" with the process "Zoom.exe" and "Request_Type" as "DISPLAY", "AWAYMODE", and "SYSTEM", which is the ones that are prompting the display to turn off suddenly.

To solve this problem, you can add a request override for this process.

powercfg -requestsoverride <CALLER_TYPE> “<NAME>” <REQUEST>

For example,

powercfg -requestsoverride PROCESS “Zoom.exe” AWAYMODE

powercfg -requestsoverride PROCESS “Zoom.exe” SYSTEM

powercfg -requestsoverride PROCESS “Zoom.exe” DISPLAY

One caveat: Make sure to not do it with any DRIVER "Caller_Type"

After doing this, it may solve the problem.

resource: https://www.makeuseof.com/tag/fix-windows-10-sleep-mode/

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  1. Anonymous
    2020-08-21T00:08:11+00:00

    I experienced thee same symptoms, getting BSOD in both Zoom and Teams. Integrated Camera Drivers were the culprit.  SunPlusIT 3.5.7.19 dated 2015, rolled it back to a Microsoft driver v 10.0.18362.815 date June 2006.  Both apps now work with camera.

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  2. Anonymous
    2020-08-19T23:30:45+00:00

    Hello!

    If you have an AMD graphic card and your zoom crashes, you can try this config.

    -------Go to zoom settings-------

    1-Click on video

    2-Click on Advanced

    3-NEVER SELECT "auto" or "flip mode" in Video Rendering Mode. ¡Try with Direct3D11!

    4- Media Fundation driver maybe doesn't work with AMD card. Select "Direct Show"

    "Video Rendering Post Proccesing"... I think that you could choose "auto"

    Bye ♥

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  3. Anonymous
    2020-08-06T20:54:56+00:00

    In addiction to that I also changed the graphics card Zoom was using (HD Graphics intel -> Nvidia)

    Not sure which one solved the problem, but it's ok now. This problem sucks, make sure to update your app either

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