My Computer Crashes During Zoom Meetings

Anonymous
2020-04-21T23:04:55+00:00

Every time I have a zoom meeting, my computer crashes and shows the blue screen of death. I thought that if I updated my systems the crashing would stop, but that has not been the case. I have included a link that has the minidump of when it last crashed. The minidumps for the first few crashes are not on my computer. 

https://drive.google.com/file/d/1Bz6rdb1mBS\_OYMInYMA\*\*\*\*dHsxXbX4M/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-06-26T05:36:59+00:00

Hello Guyz, I also had this issue but it can be solved easily, if u have an Nvidia graphics card, then run zoom using it. For me, it crashes when I run it using Adm or integrated graphics.Hope this solves the issue

Was this answer helpful?

30+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2020-06-19T15:24:15+00:00

[SOLVED]

After struggling with this problem for a long time, I finally decided to dig up every nook and cranny to find out what was happening. It turns out Zoom was sending Power Requests to my windows, making my display turn off randomly, you can see that on the event viewer.

To see these power requests in windows 10 open your Command Prompt (Admin) -> CMD

Then type this following command:

powercfg -requests

Then, you will see all the active power requests. Theoretically, all of then should be. Otherwise, there's something sending power requests to your computer. Check out the screenshot below.

You can see there's a "Caller_type" with the process "Zoom.exe" and "Request_Type" as "DISPLAY", "AWAYMODE", and "SYSTEM", which is the ones that are prompting the display to turn off suddenly.

To solve this problem, you can add a request override for this process.

powercfg -requestsoverride <CALLER_TYPE> “<NAME>” <REQUEST>

For example,

powercfg -requestsoverride PROCESS “Zoom.exe” AWAYMODE

powercfg -requestsoverride PROCESS “Zoom.exe” SYSTEM

powercfg -requestsoverride PROCESS “Zoom.exe” DISPLAY

One caveat: Make sure to not do it with any DRIVER "Caller_Type"

After doing this, it may solve the problem.

resource: https://www.makeuseof.com/tag/fix-windows-10-sleep-mode/

Was this answer helpful?

20+ people found this answer helpful.
0 comments

68 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-09-14T14:55:24+00:00

    I received this email this morning from AMD.  I have followed it, and it did stop the auto update, but I haven't used it enough to confirm it fixes the sound issue.

    Dear Andrew,

    Your service request : SR #{ticketno:[8201002986]} has been reviewed and updated.

    Response and Service Request History:

    Thank you for your email

    Thank you for providing the details

    I request you to give a try by performing clean installation of  20.8.3  driver to your OS by using the DDU utility and  check the issue status .

    I suggest you to please disable the windows auto update in the "Show and hide" tool

    https://support.microsoft.com/

    To be on the safer side, I request you to please create System Restore point before performing any troubleshooting steps.

    • Step 1 – Please use DDU Utility (Display Driver Uninstaller) by launching it in Safe mode and uninstall the previous driver. It will help you completely uninstall AMD graphics card drivers and packages from your system, without leaving leftovers behind.

    • Step 2 – then restart your computer again and enter into the normal windows mode.

    • Step 3 - install all the critical and recommended updates from Windows. (make sure windows is not installing the display driver)

    • Step 4 – Again restart the computer and then install 20.8.3 drivers by clicking this below link. Please disconnect the network connection and disable antivirus before running the installer file.

    https://www.amd.com/en/

    Thanks for contacting AMD

    In order to update this service request, please respond without deleting or modifying the service request reference number in the email subject or in the email correspondence below.

    Please Note: This service request will automatically close if we do not receive a response within 10 days and cannot be reopened.

    If it is not feasible to respond within 10 days, feel free to open a new service request and reference this ticket for continued support.

    Best regards,

    Rakshith 

    AMD Global Customer Care

    ______________________________

    This email is a direct result of your contact with AMD Global Customer Care and not part of a campaign.  There is no need to unsubscribe to this email as you will only be contacted again if you directly request another service from AMD Global Customer Care.

    The contents of this message are provided for informational purposes only.  AMD makes no representation or warranties with respect to the accuracy of the contents of the information provided, and reserves the right to change such information at any time, with or without notice.

    ______________________________

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-09-13T04:24:41+00:00

    I need to reinstall something with windows too? I downloaded the AMD driver you suggested a few days ago and now my video/audio is worse then before.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-09-11T02:32:54+00:00

    The AMD drivers also include the HD mic and processor firmware. My guess is that was the issue.

    Was this answer helpful?

    0 comments