zoom and windows 10 - microphone and speaker drop off

Anonymous
2020-04-05T18:00:10+00:00

I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-10-25T23:12:24+00:00

    I had 2 settings for Zoom as well, but one says Zoom Cloud

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  2. Anonymous
    2020-10-26T11:53:33+00:00

    Just had a conversation with my Zoom rep. It appears there is a known issue with certain revisions of Realtek hardware in HP/Dell and Microsoft systems. The Zoom software has trouble communicating with the hardware in order to properly handle background noise suppression. The result is the Zoom software mutes the mic or locks the microphone hardware requiring a reboot. 

    Zoom is working to write code to be able to properly suppress background noise and adjust from low/medium/high or even disable to help with these issues. It's supposedly scheduled for inclusion in Version 5.4 of the Zoom software. Unfortunately, there is no ETA for release.  

    Hi, any update from your Zoom rep? I am having the same issue with a brand new HP laptop. Microphone and speakers work perfectly for Microsoft Teams (fortunately since his school uses Teams) but when he has a Zoom call nobody can hear him on the microphone. He can hear them fine. We have tried all 3 installed microphones (didn't realize there were 3). Zoom participants cannot hear him at all on one of the microphones and he fades in and out on the other two (more out than in). Thanks!

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  3. Anonymous
    2020-10-26T18:44:36+00:00

    Perhaps someone could tell the Zoom rep that the issue is not confined to HP. I use a homebrew desktop based on an ASUS Prime B35 Plus motherboard with the same issues.

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  4. Anonymous
    2020-10-26T19:56:28+00:00

    You are my hero!  I've been dealing with this issue for months now.  My microphone worked in every application but Zoom.  I couldn't complete a sentence without it fading out my voice to those listening.  I have a new Dell Latitude 5300 laptop.  I'll repeat your instructions for those who may want to try this fix:

    • Open Sound Settings>Input>Device Properties>Additional Device Properties>Advanced tab
      • Uncheck “Allow applications to take exclusive control of this device”
      • Uncheck “Enable audio enhancements”
      • Apply

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  5. Anonymous
    2020-10-27T17:09:36+00:00

    Have there been any reports from users on Windows platforms that do not use RealTek hardware?

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