zoom and windows 10 - microphone and speaker drop off

Anonymous
2020-04-05T18:00:10+00:00

I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-10-18T08:59:42+00:00

    Mine is similar, but may not actually be the same. Mine starts out okay, but every 15 to 20 minutes (not exactly a set time, the microphone stops working. I get an affirmative message on the computer screen just above the mic icon (lower left of Zoom screen) reporting 'no sound from microphone. I am able to restore by just clicking the mic icon, but what a pain.

    I don't sit at that computer (I use a standalone camera), so I don't know it's NOT working until a person at the other end says 'I can't hear anything.' Then I have to run over to the computer, push the mic icon a couple of times. It then restores sound but then 15 minutes (+/-) later, it's dead again.

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  2. Anonymous
    2020-10-19T18:25:13+00:00

    When I am on a Zoom call, my voice fades in and out on the callers end, not my end. Is there a setting on the computer that can fix this problem ?

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  3. Anonymous
    2020-10-19T18:26:42+00:00

    thanks, I will try that

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  4. Anonymous
    2020-10-22T12:14:18+00:00

    I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

    Hi, I had faced the same issue! Have you checked your Microphone settings? may I know which Microphone brand and model you are using? I couldn't get it resolved and finally ended up buying a new mic Audio-Technica AT2035 as suggested by this post.

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  5. Anonymous
    2020-10-22T21:37:44+00:00

    Have you gone Device Manager, Adapter type, click on the adapter, click on Power Management, and removed the check from "Allow the computer to turn off this device to save power"?

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