zoom and windows 10 - microphone and speaker drop off

Anonymous
2020-04-05T18:00:10+00:00

I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-11-18T04:02:20+00:00

    I have a new Dell Inspiron Windows 10, 64-bit laptop.  I have installed and updated to the latest REALTEK drivers.  EVERY time, whether I use a headset OR the built-in microphone and speaker,  I "test" the microphone and speaker before HOSTING the Zoom meeting.  The tests are successful.  Yet after 10 to 15 minutes my microphone apparently mutes (it does NOT indicate mute) - and does NOT function even after I quit Zoom and restart.  

    Nobody else has a problem with Zoom microphone.  And I did  not have a problem with an old Samsung android-OS using Zoom.   I am very savvy with PCs and software - but not Windows. 

    Does anyone have a fix for this.  Zoom Support is useless.

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  2. Anonymous
    2020-11-18T17:29:54+00:00

    Did you try LWinDC's fix that I detailed in my 10/26/20 post?  One of my coworkers received a new Dell laptop recently and experienced the same Zoom microphone muting issue.  I applied that fix and it worked for her and continues to work for me.  It also fixed the same issue for me in GoToMeeting.  Good luck!

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  3. Anonymous
    2020-11-18T17:53:56+00:00

    Have there been any reports from users on Windows platforms that do not use RealTek hardware?

    I use an external Focusrite Scarlett 18i8. I have the problem of sound dropping out in Zoom to me (not outgoing to anyone else). I have been in conversation with the Focusrite techs and we've gone one by one through dozens of suggestions. So far, none have solved the issue since the beginning of the semester.

    My last class of the semester begins in 8 minutes. Maybe next term.

    Dennis

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  4. Anonymous
    2020-11-18T19:31:11+00:00

    I believe I tried that since while I was still trying to solve the problem on my desktop I was trying everything suggested. Finally gave up and tried using my wife's laptop using the inbuilt camera and audio. Worked just fine. I'll be using that for Zoom meetups that we both want to participate in. I'll use the desktop and headphones if it's just me. Perhaps someday RealTek and MS will get together and publish a fix.

    Thanks for for your input.

    Ed

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  5. Anonymous
    2020-11-18T23:59:24+00:00

    Thanks PigrimA.    I applied the fix late this morning.  I just started testing to confirm that all is better now.  Formerly a test technician, I should know from experience that firmware sometimes conflicts with drivers/ settings in an application and/ or  OS,  I am glad that it seems an 'easy' fix!

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