zoom and windows 10 - microphone and speaker drop off

Hi there ced2, I will be your Independent Advisor for today, I hope we can both resolve your problem.

If the Audio drops when in use, I suggest to have the Audio drivers completely uninstalled and reboot the PC.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio devices. Right-click the driver and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Please make sure to uninstall all that is listed under Audio devices and then restart your Laptop.

Dears

Have you resolved it?

I have the same problem

Thanks

I tried it and unfortunately did not work. I still don't have a solution though... :(

It is possible that you're facing the issue because you haven't enabled Microphone privacy settings in Windows 10

You can check this blog post: 

https://geekermag.com/fix-zoom-microphone-not-working-windows-10/

For step by step instructions. The post also has other solutions which worked for users reporting about the same issue.

I am having this problem too.  And it is been tested on two other HP laptops where the same problem is occuring.  That is, 2 Spectre 15 360's and a Pavillion.

I connect Bluetooth and verify my headset is working using iTunes, or Youtube or other sound.  The headset works, I hear the music.

Either stopping the music or leaving it going,

I go into Zoom  and the sound stops (period, stops, no sound in the headphones).

The setup is good!  I have had it checked by the College Tech people who have helped hundreds of people with Zoom.

In Zoom I share the Computer and Sound.

In Zoom I have tested the mic and headphones.  Both work in Zoom, even though the music stops.

In Zoom, the sound source for the headphones is selected and the volume maxed.

When I exit Zoom, the music resumes.

On Microsoft, I have allowed all permissions for Zoom to use.  The College Tech people verified the system permissions are in place as works for Zoom on other systems.

I am a fitness instructor and wanting to play music for teaching classes, sharing my music playlists.  I want to hear the music in the headphones. share the music with the students AND speak in the mic to give instruction.  It just doesn't work to play music in the background because of the conflict for the mic (speaker vs. music).  I know this should work, but, what is stopping me?  What do I need to turn on?

Microsoft 10 and all my drivers, etc. are up to date on my system.  I have deleted and reinstalled the Bluetooth and Audio drivers and Zoom.

I am looking forward to a solution,

Julie R.