zoom and windows 10 - microphone and speaker drop off

Anonymous
2020-04-05T18:00:10+00:00

I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

71 answers

Sort by: Newest
  1. Anonymous
    2020-10-23T23:23:43+00:00

    Possibly of interest in this thread:

    I'm also having problems with Zoom audio working with headset but not working with speakers. My Windows 10 64 machine is using ASUS RealTek HD. Tried many things recommended at various sites but still no joy.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2020-10-22T21:37:44+00:00

    Have you gone Device Manager, Adapter type, click on the adapter, click on Power Management, and removed the check from "Allow the computer to turn off this device to save power"?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-10-22T12:14:18+00:00

    I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

    Hi, I had faced the same issue! Have you checked your Microphone settings? may I know which Microphone brand and model you are using? I couldn't get it resolved and finally ended up buying a new mic Audio-Technica AT2035 as suggested by this post.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-10-19T18:26:42+00:00

    thanks, I will try that

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-10-19T18:25:13+00:00

    When I am on a Zoom call, my voice fades in and out on the callers end, not my end. Is there a setting on the computer that can fix this problem ?

    Was this answer helpful?

    0 comments No comments