zoom and windows 10 - microphone and speaker drop off

Anonymous
2020-04-05T18:00:10+00:00

I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-10-25T23:12:24+00:00

    I had 2 settings for Zoom as well, but one says Zoom Cloud

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  2. Anonymous
    2020-10-25T22:50:08+00:00

    The mic is incorporated in my LogiTech camera so that's what I chose for Input. Apparently I had RealTek Digital, which I changed to Speakers RealTek Audio. That "unchecked" the Digital icon in the Audio Manager.  However, I still get nothing out of my Logi speakers in Zoom.  If I select Headset, the earphones work.

    Strangely, under Advanced I see this:

    Not sure why there 2 control setting dialogs for Zoom.

    At least I'm back to where I was a few days ago.

    Thanks.

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  3. Anonymous
    2020-10-25T18:48:19+00:00

    I have a Dell, so I'm not sure if my instructions will translate, but here is what I did: I opened the computer settings window and clicked on "sound." Under "input" it lists the Realtek microphone and there's an option for "device properties." I clicked on that and a separate window pops up called microphone properties, where there are four tabs at the top - general, listen, levels, and advanced. The pertinent settings are found under the advanced tab.

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  4. Anonymous
    2020-10-25T18:29:52+00:00

    Sorry to say I don't know how to get to microphone properties. Should this be available somewhere in the HD Audio Manager dialog?

    To be honest, I've been poking around with this issue for nearly a week and still can't understand how to use the audio manager, either the one provided by ASUS or the Windows one. E.g., right now this is what it looks like:

    It's showing Digital Output, and I don't think that's what i want, but I have no idea how to uncheck it! And it's not just me. There are countless reports of others struggling with this issue. Upshot is my Windows 10 machine worked fine with Zoom a couple months ago and now it doesn't and I don't know how to fix it.

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  5. Anonymous
    2020-10-25T16:58:20+00:00

    I think I found a solution! Go into microphone properties, click on the advanced tab, and uncheck the options that say "allow applications to take exclusive control of this device" and "enable audio enhancements." I did this about a week ago and so far I haven't had any audio issues in Zoom! Hopefully that will work for other folks as well.

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