zoom and windows 10 - microphone and speaker drop off

I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

Hi, I had faced the same issue! Have you checked your Microphone settings? may I know which Microphone brand and model you are using? I couldn't get it resolved and finally ended up buying a new mic Audio-Technica AT2035 as suggested by this post.

thanks, I will try that

When I am on a Zoom call, my voice fades in and out on the callers end, not my end. Is there a setting on the computer that can fix this problem ?

Mine is similar, but may not actually be the same. Mine starts out okay, but every 15 to 20 minutes (not exactly a set time, the microphone stops working. I get an affirmative message on the computer screen just above the mic icon (lower left of Zoom screen) reporting 'no sound from microphone. I am able to restore by just clicking the mic icon, but what a pain.

I don't sit at that computer (I use a standalone camera), so I don't know it's NOT working until a person at the other end says 'I can't hear anything.' Then I have to run over to the computer, push the mic icon a couple of times. It then restores sound but then 15 minutes (+/-) later, it's dead again.

@LDmaddig, is this fix about the audio disappearing several minutes into a session where it had already been working? Just checking if that's what you mean -- that the setting changes during a session.

The others can still hear me, but I can't hear them, and all other system sounds are working.

I have applied all the recent Windows updates (18363.1139), sound driver updates (Saffire Scarlett 18i8 3rd Gen USB), video updates (Radeon R9 200 series), and Zoom app updates. My cameras are coming in via an ATEM Mini USB.

Here's another piece of info: If I turn off and on the Saffire Scarlett audio interface, it reloads the drivers and the sound returns. That can't be done easily with an internal sound card, of course, so it's not likely most of the posters will have tried it. Once reloaded, the incoming sound works again, sometimes to the end of the session (my classes are 75 minutes), sometimes only for another few minutes before going silent again.

I'll report back if your solution works next time this happens during class.