zoom and windows 10 - microphone and speaker drop off

Anonymous
2020-04-05T18:00:10+00:00

I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-10-16T00:41:23+00:00

    I also have a problem on my HP computer is realtek audio.  I did not install the Zoom client.  I use Browser mode with Chrome or Edge. Both Have a problem that at times I can not hear what others are saying.

    Thanks

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  2. Anonymous
    2020-10-09T16:53:41+00:00

    So it's been over a week. I had to teach my course on Wednesday by using my laptop for screen sharing only and logging in under a different Zoom account on my phone for audio. Not a great solution! My issue has been elevated to second level support at Zoom--I don't know if it's the time difference (not sure where the rep is located) but coordinating a Zoom call with the support desk seems to be a problem. I don't understand this because I've replied to his messages within minutes saying "we can meet now" but get no response. Quite frustrating, especially when this does not seem to be an isolated problem.

    Still hopeful there will be a solution. Again, my issue is NOT my microphone--it works. It's just the speakers in my Windows/Dell laptop--which work for everything except Zoom.

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  3. Anonymous
    2020-10-05T15:28:38+00:00

    Problem report to reaffirm what others have said.

    I have a hand-built studio desktop (Windows 10) that has run Zoom with my Sapphire external audio without problems. On Saturday (October 3, 2020) I had my first Zoom meeting since September 30, when all was well. I was not hosting the October 3 meeting. The audio output dropped out after several minutes and I had to restart my external audio interface to get it working again.

    Today, I was hosting a meeting with students, and the same thing happened. They could hear me but I could not hear them. I had to restart the audio interface.

    All other audio applications continued to function.

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  4. Anonymous
    2020-10-04T18:37:43+00:00

    I am having the same audio problems with my new HP Envy x360 and Zoom meetings. Everything will work fine for a while but then the sound will lock off with either resulting silence or loud buzzing noise. None of the above suggestions has resolved the issue so, if it is a Zoom issue I hope they resolve it quickly.  In the meantime I'm wondering if turning off the Zoom feature to block out background noises would temporarily keep the speakers and audio working correctly? Has anyone tried that? Thanks.

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  5. Anonymous
    2020-10-02T19:06:58+00:00

    Thank you for this!  Good to know.  Looking forward to the fix.  Hopefully soon!

    Julie Rodgers, Corvallis, OR

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