zoom and windows 10 - microphone and speaker drop off

Anonymous
2020-04-05T18:00:10+00:00

I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2021-10-14T13:15:36+00:00

    Found something that fixed it! Open Realtek Audio Console, go to Speakers and DISABLE (OFF) Sound Effects, Speakers Noise Cancellation (Voice Call).

    Zoom audio is now working!

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  3. Anonymous
    2020-09-11T15:38:20+00:00

    BUMP.... Brand new laptop, everything works great except when daughter is in a zoom meeting for 1st grade.  Mic and Speaker fail, loud noise, either fan or speaker have to reboot whole laptop.  Need someone to resolve this.

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  4. Anonymous
    2020-07-24T01:41:52+00:00

    I am having this problem too.  And it is been tested on two other HP laptops where the same problem is occuring.  That is, 2 Spectre 15 360's and a Pavillion.

    I connect Bluetooth and verify my headset is working using iTunes, or Youtube or other sound.  The headset works, I hear the music.

    Either stopping the music or leaving it going,

    I go into Zoom  and the sound stops (period, stops, no sound in the headphones).

    The setup is good!  I have had it checked by the College Tech people who have helped hundreds of people with Zoom.

    In Zoom I share the Computer and Sound.

    In Zoom I have tested the mic and headphones.  Both work in Zoom, even though the music stops.

    In Zoom, the sound source for the headphones is selected and the volume maxed.

    When I exit Zoom, the music resumes.

    On Microsoft, I have allowed all permissions for Zoom to use.  The College Tech people verified the system permissions are in place as works for Zoom on other systems.

    I am a fitness instructor and wanting to play music for teaching classes, sharing my music playlists.  I want to hear the music in the headphones. share the music with the students AND speak in the mic to give instruction.  It just doesn't work to play music in the background because of the conflict for the mic (speaker vs. music).  I know this should work, but, what is stopping me?  What do I need to turn on?

    Microsoft 10 and all my drivers, etc. are up to date on my system.  I have deleted and reinstalled the Bluetooth and Audio drivers and Zoom.

    I am looking forward to a solution,

    Julie R.

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  5. Anonymous
    2020-05-16T08:11:36+00:00

    It is possible that you're facing the issue because you haven't enabled Microphone privacy settings in Windows 10

    You can check this blog post: 

    https://geekermag.com/fix-zoom-microphone-not-working-windows-10/

    For step by step instructions. The post also has other solutions which worked for users reporting about the same issue.

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