zoom and windows 10 - microphone and speaker drop off

Anonymous
2020-04-05T18:00:10+00:00

I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-10-02T15:58:07+00:00

    Just had a conversation with my Zoom rep. It appears there is a known issue with certain revisions of Realtek hardware in HP/Dell and Microsoft systems. The Zoom software has trouble communicating with the hardware in order to properly handle background noise suppression. The result is the Zoom software mutes the mic or locks the microphone hardware requiring a reboot. 

    Zoom is working to write code to be able to properly suppress background noise and adjust from low/medium/high or even disable to help with these issues. It's supposedly scheduled for inclusion in Version 5.4 of the Zoom software. Unfortunately, there is no ETA for release.

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  2. Anonymous
    2020-09-14T02:16:07+00:00

    I have exact same problem with a new Dell laptop.  It works fine with Microsoft Teams meetings but not with Zoom or GotoMeeting.

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  3. Anonymous
    2020-10-25T16:58:20+00:00

    I think I found a solution! Go into microphone properties, click on the advanced tab, and uncheck the options that say "allow applications to take exclusive control of this device" and "enable audio enhancements." I did this about a week ago and so far I haven't had any audio issues in Zoom! Hopefully that will work for other folks as well.

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  4. Anonymous
    2020-09-17T14:28:15+00:00

    To add some context, i have this happen, but it ONLY drops for ZOOM. the sound on the rest of my computer works - I can hear, for example, sounds coming from an internet tab, but NOT from zoom.

    So far A temporary fix seems to be turning airplane mode on and off in quick succession to force it to "reset" but sometimes that only lats for 2 seconds.

    I've also noticed it will drop my bluetooth connection to my headphones (theywill not appear for selection) but not to my sound bar (or vice versa, depending on which one i am actively listening through) - not that even when this happens, if I switch to my laptop speakers, the problem persists - I can hear windows noises, but no sound from Zoom.

    So in short, sound drivers are working (at least in part), on the whole, but there is an issue getting it to zoom that seems to be affecting other sound devices

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  5. Anonymous
    2020-04-10T08:39:21+00:00

    Dears

    Have you resolved it?

    I have the same problem

    Thanks

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