JW library showing no download location available

Anonymous
2020-04-10T18:10:32+00:00

go to settings on the app and where there is usually the folders where all the media is downladed says extacly the same thing. it does let me stream the file but not download, please help!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-01-13T23:05:27+00:00

    Hello _gev

    I believe i have part of problem-

    Please note that I have 2 Music folders, in one folder there are two folders that are empty but I cannot remove them.

    I think JW gets confused, so to speak, and crashes when it looks for the folders to save files in.

    My problem is how to move the folder that a cloud program put in there and remove them.

    Any

    suggests are welcome.

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  2. Anonymous
    2021-01-17T14:03:17+00:00

    Hello  libirm

    First of all you need to show libraries from options.

    https://learn-attachment.microsoft.com/api/attachments/52597ce6-6ece-43fe-ab9c-eb0a20e3347f?platform=QnA

    Right mouse click on first Music folder under Library and than open properties.

    Try to remove all other locations and live just one active location.

    I need to do same for Videos.

    I think the JWLibrary looking for Music/Video Library and finding to paths.

    It helped?

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  3. Anonymous
    2021-01-17T17:33:37+00:00

    Gev-

    That fixed the problem!!!!!

    Awesome Gev

    Thank so much!!!!!!

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  4. Anonymous
    2021-01-18T12:19:05+00:00

    Gev-

    That fixed the problem!!!!!

    Awesome Gev

    Thank so much!!!!!!

    Great! Glad that helped.

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  5. Anonymous
    2021-04-06T22:19:28+00:00

    I had a time finding the Libraries Folder, which I stumbled onto in the Desktop folder.  Once I found the Libraries and Music Folders, I was able to add the JWLibrary Folder.  I had to close the app to see that it had changed, then, it still did not work so I deleted the magazine that I had tried to add the audio to and reinstall it and when adding the audio this time it worked.  Thank you very much!

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