JW library showing no download location available

Anonymous
2020-04-10T18:10:32+00:00

go to settings on the app and where there is usually the folders where all the media is downladed says extacly the same thing. it does let me stream the file but not download, please help!

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

47 answers

Sort by: Newest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  2. Anonymous
    2020-04-14T22:25:28+00:00

    I followed those steps, nothing happened, restarted laptop, opened the app and hey presto everything downloaded beautifully.  Thank you so much, one step closer to hubby being able to take his share of load hosting the zoom meetings.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-04-14T00:19:02+00:00

    Thank You! I needed to be able to download videos for the meeting! THis worked!

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-04-13T12:42:41+00:00

    It worked!!!! Thankyou Andres!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2020-04-12T16:17:43+00:00

    Thanks for your input.

    this didin’t solve the issue but made me think of something else and that did solve it, here is what you can do if you are having this issue:

    1. Windows Key + E
    2. Go to the music folder 
    3. Create a new folder, name it “JWLibrary” no spaces, you are creating the path for some reason the app did not create automatically.
    4. Do this for your video folder as well.
    5. If the app is open, close it and launch again.

    Was this answer helpful?

    100+ people found this answer helpful.
    0 comments No comments