Windows Hello PIN Something went wrong. Try again later

Anonymous
2020-04-09T17:52:18+00:00

I've had my PIN set up for quite some time and all the sudden I received a message that said my organization requires me to update my pin.  This is a personal computer, it does not belong to any organization.  Under the sign in options, Windows Hello Pin, I see a message that says Something went wrong. Try again later.  I removed my PIN and now Add is greyed out.  This PC has no group policy, it's my personal computer so I don't know what went wrong, but I would like to have my PIN back.  Any help would be appreciated.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2020-09-12T17:03:39+00:00

    I tried the Method 1 above, And it said I did not have sufficient rights. This is a New Surface Book 3. I am very frustrated. I did an update yesterday, and I have been messing with this machine all morning to get it to work. Can I talk to someone that can step me through getting this corrected?

    Also, I think it is Home addition. I would like to upgrade it to Professional version.

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  2. Anonymous
    2020-10-28T18:59:52+00:00

    Thanks sir

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  3. Anonymous
    2020-11-13T18:24:30+00:00

    Same problem and none of these options worked for me.

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  4. Anonymous
    2020-11-17T08:43:35+00:00

    Hi 

    I have tried all the methods mentioned above but still, the problem is there.

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  5. Anonymous
    2020-11-17T12:46:45+00:00

    None of these worked for me either, but this did.

    In the search box type tpm.msc

    When that pops up click Clear TPM.

    Then you restart and set the pin up again.

    I wish I could find the person who suggested this first but it must have been on a different thread :(

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