Windows Hello PIN Something went wrong. Try again later

Anonymous
2020-04-09T17:52:18+00:00

I've had my PIN set up for quite some time and all the sudden I received a message that said my organization requires me to update my pin.  This is a personal computer, it does not belong to any organization.  Under the sign in options, Windows Hello Pin, I see a message that says Something went wrong. Try again later.  I removed my PIN and now Add is greyed out.  This PC has no group policy, it's my personal computer so I don't know what went wrong, but I would like to have my PIN back.  Any help would be appreciated.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2021-03-05T19:44:03+00:00

    I was have the same problem

    Try this way its work for me

    1. Go to Windows Settings -> Accounts -> Access Work or School.  The key setting is the "Work or School Account" with the colorful windows logo by it. Disconnect that. Don't touch the "Connected to whatever domain" setting.
    2. Then click on "Sign-in Options".  Fingerprint and PIN are no longer greyed out. If it's still greyed out, then make sure "convenience PIN sign-in" is enabled.
    3. Restart 

    4.Add the PIN, then the Fingerprint.

    1. Update your windows 
    2. Go back to "Access Work or School" in Settings -> Accounts. Click Connect and Enter the user's email address and password.

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  2. Anonymous
    2021-08-16T00:05:18+00:00

    In the history of Microsoft, has a single one of these answers from a Microsoft administrator ever worked? Even once? I’d pay money to see that happen just once!

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  3. Anonymous
    2020-11-17T08:43:35+00:00

    Hi 

    I have tried all the methods mentioned above but still, the problem is there.

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  4. Anonymous
    2020-11-13T18:24:30+00:00

    Same problem and none of these options worked for me.

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  5. Anonymous
    2021-02-02T07:57:39+00:00

    I have all set-up for first time, fingerprint, PIN and password. They work just fine. Theproblem is I cannot add, change or remove all those three in Setting. See the screenshot. I use Microsoft Windows [Version 10.0.19042.746]

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