I Think I Deleted System32

Anonymous
2020-04-14T12:58:07+00:00

I am using a HP Stream 14' laptop, and while trying to free up space, I highlighted most folders, and clicked delete. From there, airplane mofe was stuck to on, WiFi wouldnt turn on, I was getting an error for sound driver, and i restarted my PC and it took me into the Automatic Repair loop. From there, I couldn't use reset my PC, I have no backuos, StartUp check doesn't work either. I followed some tutorials and it said to run SFC, so I did that - Windows Resource Protection failed or something like that. I tried to use chkdsk /f but it said the type is ntsf and its write protected. I do not have access to another computer, but I do have a high-end smartphone with lots of memory to spare, and I also have a USB-C to USB adapter, so if theres anything I can download on android and plug into the computer, I think i can do that with my android smartphone. I just need help, please...

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-04-14T13:23:05+00:00

    Hi Kai,

    I'm Paul, a fellow customer like you & an Independent Advisor. Kindly try these steps below & see if it fixes your issue.

    1. Boot your PC to Command Prompt by following either of the below options:

    • If you have a CD/DVD Windows installer, you can reboot from that CD. Once there, click Troubleshoot > Advanced options > click Command Prompt.

    • If that won't work, then try these steps. Reboot your PC, and each time you see the Windows logo while booting, turn your PC off by hard shutdown. Repeat this 3 times & you should enter the Windows Recovery Environment (WRE) > Advanced options > click Command Prompt.

    • If that won't work, download a USB bootable installation media & boot from that by changing the boot sequence in the BIOS/UEFI menu.

    https://www.microsoft.com/en-us/software-downlo...

    1. Once you're in Command Prompt, run the following command one-line-at-a-time.

    bootrec /fixmbr

    bootrec /fixboot

    bootrec /rebuildbcd

    sfc /scannow

    DISM /Online /Cleanup-Image /CheckHealth

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource\install.wim

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

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  2. Anonymous
    2020-04-14T16:59:43+00:00

    Okay, all the bootrec commands were completed successfully. Im not sure if this is bad, but when I did rebuildbcd it said I had 0 windows installations. I then fid sfc /scannow. It verified, but then I got this message 

    Windows Resource Protection could not perform the requested operation.

    For all the DISM commands, I got this message.

    DISM does not support servicing Windows PE with the /Online option. The DISM log file can be found at X:\Windows\Logs\DISM\dism.log.

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  3. Anonymous
    2020-04-15T07:28:05+00:00

    Hi Kai,

    It's alright, the 0 installation only means Windows exists but bootrec cannot find it. To fix that, kindly go back to the Command Prompt & run these 2 commands below first. Once done, re-run the prior 3 bootrec commands I previously sent. If you get an "Add installation to boot list?" prompt after running the "bootrec /rebuildbcd" command, just click Y for yes, and reboot your PC.

    attrib c:\boot\bcd -h -r -s

    ren c:\boot\bcd bcd.old

    As for the SFC & DISM commands, make sure you plug your PC to an ethernet wired connection first & check if you're able to boot to Safe Mode with Networking upon PC reboot to Windows DVD/CD/installation media. If yes, log in there & open the Command Prompt as Administrator & run the SFC & DISM commands again.

    By the way, what drive letter is your Windows installed on? Is it in C or D drive?

    Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

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  4. Anonymous
    2020-04-15T11:45:51+00:00

    I tried running the lines that you said, it said path not found. I tried using both C and D. I do not know what drive windows is on, and my laptop doesn't have an ethernet adapter. I dont know if this helps, but when I open CMD, it starts me with X:\windows\system33\cmd.exe.

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  5. Anonymous
    2020-04-15T11:48:58+00:00

    Hi Kai,

    Alright, then kindly try X then.

    attrib x:\boot\bcd -h -r -s

    ren x:\boot\bcd bcd.old

    Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

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