System Freeze and Audio Problem

Anonymous
2020-02-11T18:37:30+00:00

I have just purchased a new computer but as i installed programs, a problem was introduced. I think I had seen the same problem on my previous computer, but that is a long story!

The effect is that the computer freezes for about 5 seconds and then continues. Associated with that is a message from the Realtek Audio informing me I have just plugged a device into the audio input. It does not require there to be any audio playing at the time this happens, though if there is audio, then that either goes silent or issues what can best be described as a buzz until the system resumes. The audio can also go into a state which i can only describe as like a stutter, where maybe it freezes for a few milliseconds at a time over a period of about 5 seconds. Sometimes this produces the Realtek message, though not always.

It seems that sometimes this can be triggered by activity, e.g calling a new web page in the browser. Often on returning to the machine after a period away, where the screen has blanked, waking the system up causes the Realtek message, but no obvious freezing of operation.

But the problem can also occur when the machine is not being used. I can be in the next room eating lunch and hear the audio freeze for the period associated with the problem.

With the new system, I started by sequentially installing the programs I required. This was a processed performed over several days as I was also working on the machine as well. Among the programs I had always installed was OpenOffice, I had been using this since it was first available, though I think generally LibreOffice now does better. But as I installed OpenOffice after several days without a problem, I heard the quality of the sound change and the problem started. On average, the problem manifests itself about once an hour, so i think the initial trouble free period up to the installation of OpenOffice identifies the culprit, but uninstalling it did not help. Windows repair tool claims to identify a problem and to have repaired it, requiring a reboot, but the problem still returns, so something somewhere is damaged. Google does nothing but confuse attempts to find the Realtek drivers which could be reinstalled.

I don't know where to go. I can't believe I am the only person suffering from this problem, yet I cannot find reference to such a problem on Google. So this is my last ditch effort to solve the problem before resorting to a clean install.

Regards, Paul Dixon

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-05-18T12:11:23+00:00

    Please let me know if any solution is found!  Similar audio issue here I’m asking about on reddit - 

    https://www.reddit.com/r/techsupport/comments/gltgej/fried_onboard_sound/?

    I’m so annoyed that i did a factory reset and still the problem is there!!

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  2. Anonymous
    2020-06-03T19:13:04+00:00

    After finding this thread I see I am not alone in this. MY computer is home built and I have been doing this type of thing from the early 1980"s. It is a fairly high end system with quality parts. I am using a pcie sound card and graphics card. I'm also using ssd drives. This problem started in early March I think. Same problem as the rest of you with screen and mouse freezing and buzzing noise coming out of my speakers. At times you almost cannot use the computer. So far I have removed the sound card and graphics card and tried the onboard stuff. Them I pulled the memory and reset it. Them I pulled the CPU cleaned off the heat sink and reinstalled it. Then I took an older samsung evo 840 ssd and did a clean install of windows on it. None of these things have fixed anything. I also ran long memory tests on it just for fun to no avail. My case is a Corsair full tower with lots of fans so I really don't think it's a cooling issue. I also am using an APC battery back up so my power should be clean. Anyone out there with answers to this would be really nice.

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  3. Anonymous
    2020-06-04T03:36:37+00:00

    It is interesting that both of our problems started at about the same time. Makes an update of some kind more likely. Both of us have made our own computers for years. I totally redid mine with NO original parts except a couple data drives. The problems take about a day to show up and get worse over time. I have found when the issue occurs if I restart the computer it goes away (or restarts the issue I suppose). After about a day or so it begins over again. At least this build restarts in about 10 seconds. The original took 6 MINUTES! Just for info to see if it is relevant both of my computers used Asus ROG Strix motherboards. the first a z279 and the new one a z370. The problem occurs both using the onchip Intel graphics or the Nvidea 2080 card.

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  4. Anonymous
    2020-06-04T04:08:48+00:00

    Interesting.  I have a 2080 card too... but the issue is only with the on-mobo audio

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  5. Anonymous
    2020-06-04T14:31:07+00:00

    I have a Gigabyte Aorus Z390 Master mother board with a Gigabyte Aorus 2070 super graphics card and a Soundblaster Z sound card.  The mother board, graphics card and memory and Intel 9900K CPU were all new last fall when I did my rebuild. I was using a Samgsung EVO860 SSD when all this started. My problem exists using both the onboard graphics and or sound as I have tried them each by themselves and together, and with the add in cards which I have also tried together and by themselves. The buzzing sound seems to occur while or about the same time as the freezing and mouse studdering.

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