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I have just purchased a new computer but as i installed programs, a problem was introduced. I think I had seen the same problem on my previous computer, but that is a long story!
The effect is that the computer freezes for about 5 seconds and then continues. Associated with that is a message from the Realtek Audio informing me I have just plugged a device into the audio input. It does not require there to be any audio playing at the time this happens, though if there is audio, then that either goes silent or issues what can best be described as a buzz until the system resumes. The audio can also go into a state which i can only describe as like a stutter, where maybe it freezes for a few milliseconds at a time over a period of about 5 seconds. Sometimes this produces the Realtek message, though not always.
It seems that sometimes this can be triggered by activity, e.g calling a new web page in the browser. Often on returning to the machine after a period away, where the screen has blanked, waking the system up causes the Realtek message, but no obvious freezing of operation.
But the problem can also occur when the machine is not being used. I can be in the next room eating lunch and hear the audio freeze for the period associated with the problem.
With the new system, I started by sequentially installing the programs I required. This was a processed performed over several days as I was also working on the machine as well. Among the programs I had always installed was OpenOffice, I had been using this since it was first available, though I think generally LibreOffice now does better. But as I installed OpenOffice after several days without a problem, I heard the quality of the sound change and the problem started. On average, the problem manifests itself about once an hour, so i think the initial trouble free period up to the installation of OpenOffice identifies the culprit, but uninstalling it did not help. Windows repair tool claims to identify a problem and to have repaired it, requiring a reboot, but the problem still returns, so something somewhere is damaged. Google does nothing but confuse attempts to find the Realtek drivers which could be reinstalled.
I don't know where to go. I can't believe I am the only person suffering from this problem, yet I cannot find reference to such a problem on Google. So this is my last ditch effort to solve the problem before resorting to a clean install.
Regards, Paul Dixon
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am facing the exact same issue. I also happened to notice that , if the stutter happens while entering url in chrome, the letter at which the stutter occured gets repeatedly printed for the duration of the lag.
I am recently changed to ultimate performance mode with some minor plan changes , and this seems to have solved the issue. Ill update if it occcures again.
About a month ago I started fresh again. Fourth time now. This time I thought I did pretty much the same thing but only loaded software slowly after all drivers and updates were done. I loaded windows first then the motherboard drivers which I guess you all did the same. Then I loaded the motherboard INF files. Then I went to the Intel web site and used their Driver Assistant to find and install all the drivers they recommended. Then I did the windows update. Then the video card drivers and sound card drivers as I have an add in card. Then I added programs that I like to use 1 at a time to see it the problem returned. So far now I am still running stable with no problems at all on this drive. I do however still have another drive loaded which if I boot from has the problem and I have not solved it. It is strange to be able to boot from 2 different drives using the same hardware excepting the SSD and have 1 running correctly and 1 not. I did not use an outside party program to install or update drivers other than Windows update and Intel assistant. I do believe It is a driver issue most likely caused by the software incorrectly reading a INF and installing the wrong driver. I simply cannot see our computer hardware itself causing this problem. I will let everyone know if I get the second SSD working.
Intel assist is what i used to use but that caused the studdering for me. I have removed it and began using IObit Driver Booster to keep my drivers up to date. It works much better than Intel and the Manufacturer drivers.. This is just my experience.
Hi Kevin. Did you buy pro version IObit Driver Booster or standard free version was enough? Thanks
I downloaded a cracked version on 1337x. I DO NOT recommend doing this. For myself, I don't pay for programs that I don't have experience with how well they work. Knowing it is a top notch program, I recommend buying it.
About a month ago I started fresh again. Fourth time now. This time I thought I did pretty much the same thing but only loaded software slowly after all drivers and updates were done. I loaded windows first then the motherboard drivers which I guess you all did the same. Then I loaded the motherboard INF files. Then I went to the Intel web site and used their Driver Assistant to find and install all the drivers they recommended. Then I did the windows update. Then the video card drivers and sound card drivers as I have an add in card. Then I added programs that I like to use 1 at a time to see it the problem returned. So far now I am still running stable with no problems at all on this drive. I do however still have another drive loaded which if I boot from has the problem and I have not solved it. It is strange to be able to boot from 2 different drives using the same hardware excepting the SSD and have 1 running correctly and 1 not. I did not use an outside party program to install or update drivers other than Windows update and Intel assistant. I do believe It is a driver issue most likely caused by the software incorrectly reading a INF and installing the wrong driver. I simply cannot see our computer hardware itself causing this problem. I will let everyone know if I get the second SSD working.
Hi Kevin. Did you buy pro version IObit Driver Booster or standard free version was enough? Thanks
