Realtek Audio device Code 10 cannot start and unable to update

Anonymous
2020-03-22T05:55:16+00:00

My headphone and mic jacks on my pc do not work and I have been trying for hours to get my on board sound working. I got the realtek drivers from my board manufacturer and every time I install them I get (Code 10 : Device cannot start.) I have tried updating and I have the newest driver so I am entirely stuck here.

I have tried many different realtek drivers and none work, not even the one supplied by the manufacturer so I would really appreciate if anyone could walk me through how to actually get my sound working.

I have a Z390 Phantom Gaming 4 board and Intel i5 9600K chip.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-04-01T06:05:31+00:00

    I really expected to see one of them w/o Resources & hoped it would resolve like Jerome said. I'll look around some more tomorrow. I guess your problem is not with those devices, but...

    (1) Are their drivers the same as mine, especially the one that seems to do nothing?

    (2) What about their Events tabs...?...

    Device PCI\VEN_8086&DEV_9C20&SUBSYS_06511028&REV_04\3&11583659&0&D8 was migrated.

    Last Device Instance Id: PCI\VEN_8086&DEV_9C20&SUBSYS_06511028&REV_04\3&11583659&0&D8

    Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}

    Location Path:

    Migration Rank: 0x0

    Present: true

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  2. Anonymous
    2020-04-02T00:32:31+00:00

    Bus 0 and 1 System Devices both have identical drivers as shown above.

    For events:

    Bus 0:

    Device PCI\VEN_8086&DEV_A348&SUBSYS_68931849&REV_10\3&11583659&0&FB was configured.

    Driver Name: hdaudbus.inf

    Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}

    Driver Date: 02/20/2020

    Driver Version: 10.0.18362.693

    Driver Provider: Microsoft

    Driver Section: HDAudio_Device.NT

    Driver Rank: 0xFF2006

    Matching Device Id: PCI\CC_0403

    Outranked Drivers: 

    Device Updated: false

    Parent Device: ACPI\PNP0A08\0

    Bus 1:

    Device PCI\VEN_10DE&DEV_0FBA&SUBSYS_8C921462&REV_A1\4&174d0e5f&0&0108 was configured.

    Driver Name: hdaudbus.inf

    Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}

    Driver Date: 02/20/2020

    Driver Version: 10.0.18362.693

    Driver Provider: Microsoft

    Driver Section: HDAudio_Device.NT

    Driver Rank: 0xFF2006

    Matching Device Id: PCI\CC_0403

    Outranked Drivers: 

    Device Updated: false

    Parent Device: PCI\VEN_8086&DEV_1901&SUBSYS_19011849&REV_0A\3&11583659&0&08

    For the actual events it's just a list for both of deleted, started, configured over and over from uninstalling so many times.

    If there's any other information I could provide let me know. Thanks again.

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  3. JosephT71 9,220 Reputation points
    2020-04-02T01:54:48+00:00

    Neither is what we are looking for: VEN_8086 is Intel and VEN_10DE is nVidia.

    Open the computer case, take out the coin battery and erase the cmos. Boot into bios, and load/save the default setting. Hopefully that will jolt the OS to see the onboard audio chip.

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  4. Anonymous
    2020-04-02T04:04:47+00:00

    I don't know whether your suggestion is a cure. But don't expect to see Realtek under System Devices. Mine is also VEN_8086 with the same Microsoft drivers as his & works fine.

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  5. JosephT71 9,220 Reputation points
    2020-04-02T04:28:02+00:00

    That device is not an actual audio device. It is the southbridge pathway created by the CPU to transmit the Intel HD Audio Protocol to the actual realtek chip. There used to be a separate southbridge chipset, but Intel put the southbridge functions (now called PCH) inside the CPU as the CPU die shrinks.

    https://devicehunt.com/view/type/pci/vendor/8086/device/A348

    Also after you reset the bios to default setting, "scan for new hardware" in device manager to see if the actual realtek chip would show up in sound, video and game controllers.

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