Realtek Audio device Code 10 cannot start and unable to update

Anonymous
2020-03-22T05:55:16+00:00

My headphone and mic jacks on my pc do not work and I have been trying for hours to get my on board sound working. I got the realtek drivers from my board manufacturer and every time I install them I get (Code 10 : Device cannot start.) I have tried updating and I have the newest driver so I am entirely stuck here.

I have tried many different realtek drivers and none work, not even the one supplied by the manufacturer so I would really appreciate if anyone could walk me through how to actually get my sound working.

I have a Z390 Phantom Gaming 4 board and Intel i5 9600K chip.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-03-22T19:55:46+00:00

    How do I check if I still have support from the manufacturer?

    And yes I have used asrocks installer from their download page. It installs the driver but nothing happens and then I have to go into device manager to add it but it says code 10 every time. I did see on their site the audio console needs to be downloaded but I've checked microsoft store and it doesn't seem to be there. Will my driver be able to start if I somehow get the audio console app? It is necessary to fix the code 10 or is my issue likely something else? I am beginning to think I will have to wipe my pc and reinstall windows fresh to install this driver.

    Was this answer helpful?

    0 comments
  2. JosephT71 9,220 Reputation points
    2020-03-23T00:35:44+00:00

    Have you installed the inf driver? There are very recent bios updates.

    Is the onboard audio disabled in bios?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-03-23T03:35:39+00:00

    I'll go see if they have any bios updates. Onboard audio is definitely enabled that's one of the things I checked first because I thought I may have turned it off as I didn't originally intend to use it.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-03-23T03:48:10+00:00

    I'm only guessing -- but maybe you've got to unplug (or maybe even uninstall) the Steinberg CI1 external sound card before the internal card will work again.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-03-23T03:55:43+00:00

    I have tried that as well. I've uninstalled it and the monitor hdmi sound driver but it didn't change anything. I just updated the inf driver and my video drivers too but after that realtek still won't function once installed.

    Was this answer helpful?

    0 comments