Realtek Audio device Code 10 cannot start and unable to update

Anonymous
2020-03-22T05:55:16+00:00

My headphone and mic jacks on my pc do not work and I have been trying for hours to get my on board sound working. I got the realtek drivers from my board manufacturer and every time I install them I get (Code 10 : Device cannot start.) I have tried updating and I have the newest driver so I am entirely stuck here.

I have tried many different realtek drivers and none work, not even the one supplied by the manufacturer so I would really appreciate if anyone could walk me through how to actually get my sound working.

I have a Z390 Phantom Gaming 4 board and Intel i5 9600K chip.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-04-05T15:28:24+00:00

    (1) Have you ever updated the BIOS? What version is it now? I would go for it.

    (2)

    (a) Did you see this at the LucidSound LS25 site...?...

    https://lucidsound.zendesk.com/hc/en-us/articles/360004054313-Microphone-not-working-in-Windows-10

    Microphone Not Working In Windows 10

    It says, look at the privacy settings, at "START, Settings, Privacy, Microphone".

    (b) Here's another...

    https://lucidsound.zendesk.com/hc/en-us/articles/115003242973-LS25-Microphone-not-working

    LS25 Microphone not working

    It says, check that the mic mute button is not in effect.

    (3) "Audio has never, ever registered on this pc"

    That's bad. It's another indicator of a hardware problem. Why didn't you return it?

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  2. Anonymous
    2020-04-09T06:45:42+00:00

    I flashed the BIOS to the latest one available (P4.40 2019/12/02) but it did not let the computer recognize the sound card even after doing the battery removal thing. It's not that I don't have sound or input from my headset or mic, I don't have any ability to even use or detect any device I plug into my computer. Mic mute button on the headset has been checked, not the problem.

    I think it's a hardware problem and never returned the board because when I built the PC, I only intended to use my external card. Never even tried to use the on board sound because I didn't need it and my external one was better anyway. It wasn't until I wanted to use a headset with a mic that it became a problem. At this point Im either going to get a dedicated stand alone mic and not use the headset other than for audio or find some other way to make my external card work with my headset+its mic.

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  3. Anonymous
    2020-04-09T21:31:09+00:00

    Yeah, it's as if the motherboard has no sound chip on it at all. Therefore, the Realtek drivers have nothing to install onto. But, in that case, one could wish for an error message stating as much when the install is attempted. OK. Better luck with the Steinberg CI1. I hope it isn't also trying to use something on the motherboard for the mic.

    Keep us informed.

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  4. Anonymous
    2020-07-02T04:22:38+00:00

    Hey Connor, did you ever make any progress on this?

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