Realtek Audio device Code 10 cannot start and unable to update

Anonymous
2020-03-22T05:55:16+00:00

My headphone and mic jacks on my pc do not work and I have been trying for hours to get my on board sound working. I got the realtek drivers from my board manufacturer and every time I install them I get (Code 10 : Device cannot start.) I have tried updating and I have the newest driver so I am entirely stuck here.

I have tried many different realtek drivers and none work, not even the one supplied by the manufacturer so I would really appreciate if anyone could walk me through how to actually get my sound working.

I have a Z390 Phantom Gaming 4 board and Intel i5 9600K chip.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-04-02T04:30:15+00:00

    It looks like Bus 0 & Bus 1 have the right drivers, if they're both the same as mine. (How do you know what bus they are, BTW?) And the information about them at the Events tab (though different from mine) don't seem different enough from each other to justify why one should work & the other should not.

    It leads me back to the theory that they can't both be active at once. You tried a monitor w/o speakers. But did you uninstall both the Bus 0 & Bus 1 drivers under System Device & reboot while it was connected?

    If only one comes back, then try installing that codec, but not into System Devices..

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  2. JosephT71 9,220 Reputation points
    2020-04-02T04:49:29+00:00

    Connor complicates his problem solving by not installing a nVidia audio driver --- his device manager shows High Definition Audio Device (which is Microsoft's generic audio driver) for his HDMI audio.

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  3. Anonymous
    2020-04-02T04:56:51+00:00

    "That device is not an actual audio device"

    I don't know how that all works. But the High Definition Audio Controller under System Devices gets Microsoft drivers. The Realtek High Definition Audio device under Sound, Video & Game Controllers is where the Realtek drivers should install. That's all I'm saying.

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  4. Anonymous
    2020-04-02T05:08:58+00:00

    nVidia might be a big complication. I've been in threads with that. You then need a very complex front end program to control it, & you have to get the right one.

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  5. Anonymous
    2020-04-02T18:12:18+00:00

    So I did have the nVidia hdmi driver before but uninstalled it hoping to de-complicate my problem (at the beginning before I fresh installed windows, hasn't been there since).

    That taking the battery out on the board seems like a solid idea, though. I will attempt that later and report back after resetting to BIOS defaults as well.

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