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Did you install directly from the zipped folder?
Unzip the folder, copy/paste all the files into a brand new empty folder, install using setup.exe from the new folder.
Realtek Audio device Code 10 cannot start and unable to update
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Anonymous
My headphone and mic jacks on my pc do not work and I have been trying for hours to get my on board sound working. I got the realtek drivers from my board manufacturer and every time I install them I get (Code 10 : Device cannot start.) I have tried updating and I have the newest driver so I am entirely stuck here.
I have tried many different realtek drivers and none work, not even the one supplied by the manufacturer so I would really appreciate if anyone could walk me through how to actually get my sound working.
I have a Z390 Phantom Gaming 4 board and Intel i5 9600K chip.
Windows for home | Windows 10 | Devices and drivers
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Anonymous
2020-03-23T08:17:13+00:00 Interesting, according to the asrock site, the realtek audio control should install with the drivers automatically but it doesn't so I tried to manual link to the microsoft store app for it. I can't even download it there. Fails with code 0x803FB005. So not only can my sound driver not start, I am unable to even download the console for its use. Something is very wrong here and I am probably going to wipe my system and try again on a fresh windows install tomorrow as this seems to be beyond any common solution.
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Anonymous
2020-03-23T08:05:56+00:00 https://www.asrock.com/mb/Intel/Z390%20Phantom%20Gaming%204/index.asp#Support
Not sure if there's anything else there that might help me, but I did get my realtek driver and inf drivers from there. Really don't understand why it won't just work when I install it. Why would a brand new up to date sound driver just not be able to even run at all?
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Anonymous
2020-03-23T04:17:10+00:00 I can't think. Need sleep. In the meantime, maybe post a link to your Z390 Phantom Gaming 4 support site so that we can examine it. Are there hardware tests there?
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Anonymous
2020-03-23T03:55:43+00:00 I have tried that as well. I've uninstalled it and the monitor hdmi sound driver but it didn't change anything. I just updated the inf driver and my video drivers too but after that realtek still won't function once installed.