Realtek Audio device Code 10 cannot start and unable to update

Anonymous
2020-03-22T05:55:16+00:00

My headphone and mic jacks on my pc do not work and I have been trying for hours to get my on board sound working. I got the realtek drivers from my board manufacturer and every time I install them I get (Code 10 : Device cannot start.) I have tried updating and I have the newest driver so I am entirely stuck here.

I have tried many different realtek drivers and none work, not even the one supplied by the manufacturer so I would really appreciate if anyone could walk me through how to actually get my sound working.

I have a Z390 Phantom Gaming 4 board and Intel i5 9600K chip.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-03-31T07:30:57+00:00

    It only wants an INF file. I've tried several I found in my realtek download. None worked, I simply get "you already have the best driver installed" which I clearly do not because I have no sound lol.

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  2. JosephT71 9,220 Reputation points
    2020-03-31T04:16:47+00:00

    Just try it.

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  3. Anonymous
    2020-03-31T03:55:19+00:00

    I did that to see which one was connected to the hdmi and which one wasn't so that I might know where to try installing the realtek drivers. However, using the have disk option I'm not sure which file I'm looking for...

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  4. JosephT71 9,220 Reputation points
    2020-03-31T03:39:25+00:00

    I didn't tell you to disable them, I asked you whether you can install the realtek drivers on them via device manager (have disk option).

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  5. Anonymous
    2020-03-31T03:32:50+00:00

    The 2 audio devices in system devices say they are on PCI bus 0 and 1 respectively. When I disable the 0 one, nothing happens. When I disable the device on bus 1, the hd audio device in sound video and game controllers disappears so that one must be linked to it. The one on 0 I have no idea.

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