Realtek Audio device Code 10 cannot start and unable to update

Anonymous
2020-03-22T05:55:16+00:00

My headphone and mic jacks on my pc do not work and I have been trying for hours to get my on board sound working. I got the realtek drivers from my board manufacturer and every time I install them I get (Code 10 : Device cannot start.) I have tried updating and I have the newest driver so I am entirely stuck here.

I have tried many different realtek drivers and none work, not even the one supplied by the manufacturer so I would really appreciate if anyone could walk me through how to actually get my sound working.

I have a Z390 Phantom Gaming 4 board and Intel i5 9600K chip.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. JosephT71 9,220 Reputation points
    2020-03-31T03:25:37+00:00

    Delete the HD Audio Device in the Sound Video and Game Controller.

    The 2 HD Audio Device in the system devices, use device manager to find out if they are the realtek devices and install via device manager. Then run the motherboard audio driver installation setup.exe again.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-03-31T02:19:17+00:00

    I have not but I shall. Thanks for the tip.

    Was this answer helpful?

    0 comments
  3. JosephT71 9,220 Reputation points
    2020-03-30T17:22:46+00:00

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-03-30T11:04:23+00:00

    Alright so to elaborate on that 1st bit: when I install, nothing shows up in device manager unless I go in and "add legacy hardware" then select realtek from the list and add manually. It then appears, but with the yellow exclamation and says "code 10 cannot start device". It will never appear just by installing, but it is supposed to.

    As for the codec, yes I've tried many, many realtek drivers that supposedly work INCLUDING that one as it is available on my boards support site. First one I tried actually.

    In the BIOS I haven't ever done much. I told it to use my ram in dual mode or whatever and at their full speed but that should be irrelevant. On board audio is enabled in there, front panel is enabled (and to be clear neither my front panel connectors nor my back analog audio jacks detect anything or work at all). Not sure about the hdmi. And yes I've definitely saved changes. I feel like this is some bizarre conflict of hdmi sound drivers or some nonsense like that. I wish there was a way for the system to just tell me what was wrong but that's not how software works haha.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-03-30T06:29:59+00:00

    (1) Does the Realtek High Definition Audio device still show up in Device Manager with a code 10?

    That's got to mean BIOS & Windows are seeing it. The fix supposedly is what you've been doing -- install the proper drivers, acc. to...

    https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows

    Error codes in Device Manager in Windows

    I think "The request is not supported" (in your earlier picture) is the "FailReasonString". I tried a BING of it but really found nothing (as far as I could bear to read). It would be nice, if it would say something like "the device is not turned on" or even "these are the wrong drivers".

    (2) Anyway, here is your User Manual...

    https://download.asrock.com/Manual/Z390%20Phantom%20Gaming%204.pdf

    Z390 Phantom Gaming 4

    It says...

    "

    Audio   • 7.1 CH HD Audio with Content Protection (Realtek ALC892 Audio Codec)

                      * To configure 7.1 CH HD Audio, it is required to use an HD front panel audio module

                         and enable the multi-channel audio feature through the audio driver.

                 • Premium Blu-ray Audio support

    "

    I'm not sure I like the sound of a front panel, but is that one of the Audio Codec you tried? It is described here...

    https://www.realtek.com/en/products/computer-peripheral-ics/item/alc892

    Realtek ALC892 Audio Codec

    And the download appears to be here...

    https://www.realtek.com/en/component/zoo/advanced-search/606?Itemid=276

    ALC892

    Take the 64-bit version after clicking the Software button. I tried to download it to see what I'd get, but they wanted my email address.

    (3) Well, page 60 of your User Manual begins a detailed description of your BIOS. It's got more controls than I ever want to see in mine. Before trying to install drivers, I would...

    (a) Load UEFI Defaults -- presuming you never made big changes in there. For instance, if you installed Windows in Legacy Mode, you may not be able to boot in UEFI Mode (which must be the default setting).

    (b) Switch to Advanced Mode.

    (c) Get to Chipset Configuration, & scroll down to these...

    "

    Onboard HD Audio

    Enable/disable onboard HD audio. Set to Auto to enable onboard HD audio and automatically disable it when a sound card is installed.

    Front Panel

    Enable/disable front panel HD audio.

    Onboard HDMI HD Audio

    Enable audio for the onboard digital outputs.

    "

    1. If you can set Onboard HD Audio to just "enable" instead of to "auto", I would try that.
    2. I guess I would enable the front panel HD audio, especially if the headphone jack is there.
    3. I might also enable Onboard HDMI HD Audio, thinking it is different from the one on the monitor.

    But maybe go with what the defaults are. Then try to install that driver or the one you got from the computer's site. IOW, these are only my guesses, & I'm glad my own BIOS isn't as versatile.

    Edit: Forgot to say, be sure to Save Changes & Exit. Have you been doing that?

    Was this answer helpful?

    0 comments