2020-02 Updates KB4524244 Locks Up My Computer and Fails Install

Anonymous
2020-02-12T01:43:44+00:00

I received the Patch Tuesday releases today.  KB4532693, KB4537759 and KB4538674 dropped in the first wave and all installed successfully.  On a subsequent "Check for Updates"  KB4524244 downloaded and installed but on the reboot, it rebooted the first time but froze hard on the second re-boot with Step 2 information and a frozen spinner on my screen, no keyboard or any access.  After about 15 mins I finally forced the system down.  On the reboot, my Secure Boot flagged me that the keys were corrupted.  I was able to get those repaired and reboot into the system.  I rebooted a couple more times but no updates attempted to install.  On a third "Check for updates, the same (KB4524244) update attempted to download but freezes the system at 94% on the download.  Again freezes hard requiring a hard re-set.  I tried flushing the Software Distribution cache but get the same results.

FYI:  I am running Windows defender with VBS (Credential Guard and Hypervisor enforced Code Integrity on an HP EliteDesk 705 G4 MT with a AMD Ryzen 5 PRO 2400G with Radeon Vega Graphics.  I also have a similar set up running on an HP laptop (Intel i5), but the update installed fine on it.

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Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-02-13T00:45:42+00:00

    Well based on all the quick responses sounds like I am not alone.

    Just one note....I also tried to turn off Sure Start after the first attempt and try it again.  I never got to the try it again part as my computer never boots in legacy mode, it freezes up and once I turned Sure Start back on it went through some harrowing, fingers crossed OS recovery routines but it is successfully back and running now.  This is a fairly fresh image (2 months or less) so I am not thinking I have a collection of problems festering.

    As I mentioned in the original post, I have made a ton of BIOS tweaks and running virtualization based security with Credential guard along with Hypervisor enforced Code Integrity.  I don't want to unwind all of that and set the BIOS to defaults to have to go through all of that again, just to see if I can get it to install.

    For me I think it best to wait this out and see if it gets resolved upstream.  I am blocking the update.  I would caution anyone reading this about trying to turn off Sure Start and trying if you have already failed the initial install, unless maybe all you have dabbled with in the BIOS settings is turning  Sure Start on and off.

    Thanks for all of the feedback.

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  2. Anonymous
    2020-02-13T01:01:17+00:00

    I know how to block W10' buggy kb's under managed environments, stand alone solutions for un-managed PC's to block specific KB's are all hacks at best though, so far ...

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  3. Anonymous
    2020-02-13T02:03:08+00:00

    True Poomba,

    Fortunately one of the hacks is from Microsoft and it works pretty good.  It allows you to hide problematic updates and prevent them from installing.  Something in the core update app would be nice (like the good old days) but this little utility works well, or at least it has for me.  At least I won't have to keep pausing all updates.

    Link to Utility:

    https://support.microsoft.com/en-us/help/4026726/windows-10-hide-updates-or-driver-updates

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  4. Anonymous
    2020-02-13T02:13:14+00:00

    Cheers!

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  5. Anonymous
    2020-02-13T08:59:38+00:00

    I have the same problem with all HP machines (Elitebook 755 G5) with AMD Processor.

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