2020-02 Updates KB4524244 Locks Up My Computer and Fails Install

Anonymous

I received the Patch Tuesday releases today. KB4532693, KB4537759 and KB4538674 dropped in the first wave and all installed successfully. On a subsequent "Check for Updates" KB4524244 downloaded and installed but on the reboot, it rebooted the first time but froze hard on the second re-boot with Step 2 information and a frozen spinner on my screen, no keyboard or any access. After about 15 mins I finally forced the system down. On the reboot, my Secure Boot flagged me that the keys were corrupted. I was able to get those repaired and reboot into the system. I rebooted a couple more times but no updates attempted to install. On a third "Check for updates, the same (KB4524244) update attempted to download but freezes the system at 94% on the download. Again freezes hard requiring a hard re-set. I tried flushing the Software Distribution cache but get the same results.

FYI: I am running Windows defender with VBS (Credential Guard and Hypervisor enforced Code Integrity on an HP EliteDesk 705 G4 MT with a AMD Ryzen 5 PRO 2400G with Radeon Vega Graphics. I also have a similar set up running on an HP laptop (Intel i5), but the update installed fine on it.

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Anonymous

2020-02-28T02:05:14+00:00

That's smart -- when all is working well, definitely make a Windows system image backup. I make one after each new OS Build (quality update) comes in, & I keep the last three. By renaming the computername folder in the WindowsImageBackup folder, the images are kept separate & distinct, & all three will be offered at the time one needs to be restored...

Each is a backup of all the Windows partitions required to boot & run Windows: EFI, MSR, Windows (C:), & Recovery. If you've got additional partition(s), they will also be offered for inclusion.

Make it at "START, Settings, Update & Security, Backup, Go to backup & Restore (Win 7), Create a system image". Afterward, make the Repair Disc or ask Cortana for Recovery Drive to put it on USB. Then see...

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/how-to-restore-a-windows-10-system-image-to-an/e20992ca-5641-4f7c-bb09-3895d0732162

How to restore a Windows 10 system image to an existing or larger storage device

https://www.winhelp.us/restore-a-system-image-in-windows-7.html

Restore a System Image Backup in Windows 7, 8, 8.1 and 10

Note: That is an informative 3rd-party site, but I know nothing (good or bad) about any downloads or links that are there (or anywhere else).

If your external hard drive (or the internal one I guess) is a Seagate or Maxtor, there will be a free version of Acronis True Image at their site. Seagate calls it DiscWizard. Macrium Reflect, AOMEI Backupper & others also offer free versions of their image makers. These 3rd-party apps are quicker, make more compact images, & are more flexible in use. But the Windows version works in under 15 minutes on my small & uncomplicated system. I must add, DiscWizard's Bootable Media (to restore an image when Windows won't boot) requires a Mouse to operate. Plug one in, & it is instantly recognized.
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Anonymous

2020-02-28T20:16:43+00:00

I agree. Another attempt at the 1909 update was made again last night. It once again froze at 91% complete forcing me to do another power down and undo the changes. I thought Microsoft pulled the 1909 update because of all the problems it was having.
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Anonymous

2020-02-28T20:49:34+00:00

Is there anyone at Microsoft that could help me with this function? I would like to do this correctly so I don't make any mistakes in the backup. Thanks!
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Anonymous

2020-02-29T00:13:22+00:00

Is there anyone at Microsoft that could help me with this function? I would like to do this correctly so I don't make any mistakes in the backup. Thanks!

These might be of assistance:

https://support.microsoft.com/en-us/help/17127/windows-back-up-restore

3rd party articles(not MSFT)

https://www.windowscentral.com/how-make-full-backup-windows-10

https://www.tenforums.com/tutorials/75584-change-windows-backup-settings-window-10-a.html?s=72026bbc4d642ced47e0824ca14b2c05

https://lifehacker.com/how-to-back-up-your-computer-automatically-with-windows-1762867473

Do note that Windows 10 Backup and Restore is a Windows 7 era feature even though included in Win10.

- i.e. it is a legacy feature that may not be supported in the future.

Imo,

For creating a system image of a devices primary partitions(EFI/System, Windows, Recovery) you might(and highly recommended) consider alternative third party products

- Macrium Reflect (Free or Fee based version)

- Acronis True Image 2020 Stand-alone or subscription version(I prefer and use the former)

Other 3rd party backup programs are also available.
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Anonymous

2020-02-29T06:57:11+00:00

Well, I like the Windows version of system image backup (WSIB). It always makes its image well in 15/so minutes. That one time I needed to restore an image, it worked quick & well, & this computer is still running on it. I think WSIB's demise has come & gone. It was gone in Win 8 & resurrected in Win 8.1.

In case it should go again, I also make an image with DiscWizard which I mentioned above. I make it after each new Windows version (feature update) comes in. DiscWizard only puts its Bootable Media (to recover an image) onto a CD/DVD. And when booted, it requires a real mouse to operate (not a touchpad). Plenty of instructions come with DiscWizard, though some of it is scary. I'm not quite sure it will restore the MSR partition or whether it expects me to do it myself, for instance. Lucky WSIB worked. But DiscWizard was making its images smaller & faster than WSIB.

(1) You need an external hard drive to hold your images. A 2 TB hard drive will never fill. WSIB cannot use a flash drive for that.

(2) You need at least an 8 GB USB flash drive to hold the recovery environment. Or you could put it to a DVD, i.e., the Repair Disc that WSIB mentions at the end. But the flash drive is better. You ask Cortana for "Recovery Drive" to make one. This has to be renewed after each new feature update (new Windows version) comes in because it may have updated tools. The renewed one should work for older images as well as new ones.

(3) Once you've got those two, make the image like I said above: "START, Settings, Update & Security, Backup, Go to backup & Restore (Win 7), Create a system image".

(4) When that is done, there will be a folder on the external HDD named WindowsImageBackup. Inside that folder is a folder with the name of your computer. Mine is PCRsComputer. Rename it, so that the next image made won't mix in with it. I like to keep the 3 latest ones & to know what they are. You'll get a requestor about permissions, but just click "Continue".

(5) So now you've got your first image. Read through those two articles I posted to see the screens that will show up when you try to restore one...

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/how-to-restore-a-windows-10-system-image-to-an/e20992ca-5641-4f7c-bb09-3895d0732162

How to restore a Windows 10 system image to an existing or larger storage device

https://www.winhelp.us/restore-a-system-image-in-windows-7.html

Restore a System Image Backup in Windows 7, 8, 8.1 and 10

Plug in the external HDD. Plug in your Recovery Drive, & boot to it. Do a dry run of "Troubleshoot > Advanced Options > System Image Recovery". Just don't go past the final chance to CANCEL shown in those articles.

Post back with the outcome &/or any further question.
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