2020-02 Updates KB4524244 Locks Up My Computer and Fails Install

Anonymous
2020-02-12T01:43:44+00:00

I received the Patch Tuesday releases today.  KB4532693, KB4537759 and KB4538674 dropped in the first wave and all installed successfully.  On a subsequent "Check for Updates"  KB4524244 downloaded and installed but on the reboot, it rebooted the first time but froze hard on the second re-boot with Step 2 information and a frozen spinner on my screen, no keyboard or any access.  After about 15 mins I finally forced the system down.  On the reboot, my Secure Boot flagged me that the keys were corrupted.  I was able to get those repaired and reboot into the system.  I rebooted a couple more times but no updates attempted to install.  On a third "Check for updates, the same (KB4524244) update attempted to download but freezes the system at 94% on the download.  Again freezes hard requiring a hard re-set.  I tried flushing the Software Distribution cache but get the same results.

FYI:  I am running Windows defender with VBS (Credential Guard and Hypervisor enforced Code Integrity on an HP EliteDesk 705 G4 MT with a AMD Ryzen 5 PRO 2400G with Radeon Vega Graphics.  I also have a similar set up running on an HP laptop (Intel i5), but the update installed fine on it.

Help

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

179 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-03-03T02:29:34+00:00

    You are welcome. Glad to hear it.

    Well, after a reset or a clean install, it can take a day/so (if not a week/so) for Windows to fully update all its drivers & apps & to fetch the computer manufacturer's drivers, if available. Some of that can be seen happening in "View Reliability History" (ask Cortana). I hope the problems come fully to an end when all the drivers are current.

    (1) Do a little more research as to whether the computer really is a TP410UAR. Maybe there is something on the FAQS page at that site I missed. Maybe there is a hardware detection app somewhere on there. I'm sure there must be an ASUS community available too.

    (2) When all is really running well enough, make a Windows system image backup to freeze it in place. Of course, that won't capture BIOS or other firmware updates, though. And it doesn't help against hardware failures.

    Good luck, & keep us informed.

    Edit:  OK, I see you confirmed it is a TP410UAR. Very good.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-03-03T02:27:29+00:00

    Just to let you know I confirmed when I could that it is a TP410UAR .

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-03-03T01:57:31+00:00

    I see that computer has the ability to take BIOS updates through Windows Update...

    https://www.asus.com/us/support/FAQ/1035492

    How to use Windows Update in OS system and how to update BIOS through Windows update?

    Does that still work after the reset? You'll only know when version 310 comes out, I guess.

    Presuming you've got the right BIOS & presuming the sites kept up with what Windows Update can fetch -- it makes yours a TP410UAR to have a 309 BIOS. All of the others have a lesser version at their site: A plain TP410UA has version 307; the TP410UR & TP410URR both have 308 as their highest version. I wish there were a way to do it w/o presumptions, but go to...

    https://www.asus.com/us/2-in-1-PCs/ASUS-VivoBook-Flip-14-TP410UA/HelpDesk_Download/

    ASUS VivoBook Flip 14 TP410UA

    ...And set it for TP410UAR. Then check that all the other drivers have updated well after your last reset, as I posted earlier. Since you're taking it to a repair shop, I guess it can't be hurt much worse than it already is. But I would check the price of that shop against what ASUS would charge for the repair. They must know the computer best.

    I'll probably do that over the weekend. Its definitely Bios 309 because I took a phone photo of the bios screen when thats all that was working. Somehow I've changed and reset enough since the Feb 14th update that my laptop its finally somewhat stable as of tonight . It isn't crashing every 10 minutes to an hour. Its been okay for 2+ hours this evening but diagnostics show it still has issues. Thanks for the links.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-03-03T01:26:53+00:00

    I see that computer has the ability to take BIOS updates through Windows Update...

    https://www.asus.com/us/support/FAQ/1035492

    How to use Windows Update in OS system and how to update BIOS through Windows update?

    Does that still work after the reset? You'll only know when version 310 comes out, I guess.

    Presuming you've got the right BIOS & presuming the sites kept up with what Windows Update can fetch -- it makes yours a TP410UAR to have a 309 BIOS. All of the others have a lesser version at their site: A plain TP410UA has version 307; the TP410UR & TP410URR both have 308 as their highest version. I wish there were a way to do it w/o presumptions, but go to...

    https://www.asus.com/us/2-in-1-PCs/ASUS-VivoBook-Flip-14-TP410UA/HelpDesk_Download/

    ASUS VivoBook Flip 14 TP410UA

    ...And set it for TP410UAR. Then check that all the other drivers have updated well after your last reset, as I posted earlier. Since you're taking it to a repair shop, I guess it can't be hurt much worse than it already is. But I would check the price of that shop against what ASUS would charge for the repair. They must know the computer best.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-03-02T23:21:37+00:00

    The only screen I can get to come up says. Error code: OxcOOOO185

    I ran a diagnostics on Bios

    Failure id- OG8421-97VA1W-OG8421-61CMO3

    4/25/2019-8448vF.15

    It says a required device isn’t connected or can’t be accessed. 

    I had a thing come up that said I needed a power on password. So I did. I don’t want it or the administrators password. Do I have to have them?

    My husband started this whole thing when windows update came up on the screen and I don’t know all he did. I ran the diagnostics and when the hard drive with Bios ran.. the above is what I ended up with. The error screen is the only thing that the computer will bring up. The Bios info came up on the diagnostics run... I hurried and wrote it down. It was the date and the version. 

    Don't blame your husband , on most Windows systems the updates are now automatic and you don't really have a choice. Its all Microsofts fault for not testing the patches enough before release. If you can get in the system there may be hope of it being repaired. I can usually do my own computers but I'm giving up and taking it to a professional. I did every sort of diagnostics and reset with only the results that this laptop will boot after a few attempts and it still occasionally freezes, restarts or bluescreens.

    Was this answer helpful?

    0 comments