2020-02 Updates KB4524244 Locks Up My Computer and Fails Install

Anonymous

I received the Patch Tuesday releases today. KB4532693, KB4537759 and KB4538674 dropped in the first wave and all installed successfully. On a subsequent "Check for Updates" KB4524244 downloaded and installed but on the reboot, it rebooted the first time but froze hard on the second re-boot with Step 2 information and a frozen spinner on my screen, no keyboard or any access. After about 15 mins I finally forced the system down. On the reboot, my Secure Boot flagged me that the keys were corrupted. I was able to get those repaired and reboot into the system. I rebooted a couple more times but no updates attempted to install. On a third "Check for updates, the same (KB4524244) update attempted to download but freezes the system at 94% on the download. Again freezes hard requiring a hard re-set. I tried flushing the Software Distribution cache but get the same results.

FYI: I am running Windows defender with VBS (Credential Guard and Hypervisor enforced Code Integrity on an HP EliteDesk 705 G4 MT with a AMD Ryzen 5 PRO 2400G with Radeon Vega Graphics. I also have a similar set up running on an HP laptop (Intel i5), but the update installed fine on it.

Help

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

179 answers

bhringer-9380 4,350 Volunteer Moderator

Security update for Windows 10, version 1607, 1703, 1709, 1803, 1809, 1903 and 1909: February 11, 2020 -KB4524244

https://support.microsoft.com/en-us/help/4524244/security-update-for-windows-10-february-11-2020

Known Issues

Symptom	Workaround
Using the “Reset this PC” feature, also called “Push Button Reset”<br>or PBR, might fail. You might restart into recovery with “Choose an option” at the top of the screen with various options or you might restart to desktop and receive the error “There was a problem resetting your PC”.	This standalone security update has been removed and will not re-offered from Windows Update, Windows Server Update Services (WSUS) or Microsoft Update Catalog.<br>Note This does not affect any other update, including Latest Cumulative Update (LCU), Monthly Rollup or Security Only update.<br><br><br><br><br><br>If you have installed this update and are experiencing this issue, the following steps should allow you to reset your device:<br><br><ol><br><li><span><span><span>Select the start button or Windows Desktop Search and type <strong><br>update history </strong>and select <strong>View your Update history</strong>.</span></span></span></li><li><span><span><span>On the <strong>Settings/View update history</strong> dialog window, Select<br><strong>Uninstall Updates</strong>.</span></span></span></li><li><span><span><span>On the <strong>Installed Updates</strong> dialog window, find and select KB4524244 and select the<br><strong>Uninstall</strong> button.</span></span></span></li><li><span><span><span>Restart your device.</span></span></span></li><li><span><span>Upon restart use the “Reset this PC” feature and you should not encounter this issue.</span></span></li></ol><br><br>We are working on an improved version of this update in coordination with our partners and will release it in a future update.
You might encounter issues trying to install or after installing KB4524244.	To help a sub-set of affected devices, this standalone security update has been removed and will not re-offered from Windows Update, Windows Server Update Services (WSUS) or Microsoft Update Catalog.<br>Note This does not affect any other update, including Latest Cumulative Update (LCU), Monthly Rollup or Security Only update.<br><br><br>If this update is installed and you are experiencing <br>issues, you can uninstall this update.<br><br><ol><br><li><span><span><span>Select the start button or Windows Desktop Search and type <strong><br>update history </strong>and select <strong>View your Update history</strong>.</span></span></span></li><li><span><span><span>On the <strong>Settings/View update history</strong> dialog window, Select<br><strong>Uninstall Updates</strong>.</span></span></span></li><li><span><span><span>On the <strong>Installed Updates</strong> dialog window, find and select KB4524244 and select the<br><strong>Uninstall</strong> button.</span></span></span></li><li><span><span><span>Restart your device.</span></span></span></li></ol><br><br>We are working on an improved version of this update in coordination with our partners and will release it in a future update.

Symptom

Workaround

Using the “Reset this PC” feature, also called “Push Button Reset” or PBR, might fail. You might restart into recovery with “Choose an option” at the top of the screen with various options or you might restart to desktop and receive the error “There was a problem resetting your PC”.

This standalone security update has been removed and will not re-offered from Windows Update, Windows Server Update Services (WSUS) or Microsoft Update Catalog. Note This does not affect any other update, including Latest Cumulative Update (LCU), Monthly Rollup or Security Only update. If you have installed this update and are experiencing this issue, the following steps should allow you to reset your device: <ol> <li>Select the start button or Windows Desktop Search and type update history and select View your Update history.</li><li>On the Settings/View update history dialog window, Select Uninstall Updates.</li><li>On the Installed Updates dialog window, find and select KB4524244 and select the Uninstall button.</li><li>Restart your device.</li><li>Upon restart use the “Reset this PC” feature and you should not encounter this issue.</li></ol> We are working on an improved version of this update in coordination with our partners and will release it in a future update.

You might encounter issues trying to install or after installing KB4524244.

To help a sub-set of affected devices, this standalone security update has been removed and will not re-offered from Windows Update, Windows Server Update Services (WSUS) or Microsoft Update Catalog. Note This does not affect any other update, including Latest Cumulative Update (LCU), Monthly Rollup or Security Only update. If this update is installed and you are experiencing issues, you can uninstall this update. <ol> <li>Select the start button or Windows Desktop Search and type update history and select View your Update history.</li><li>On the Settings/View update history dialog window, Select Uninstall Updates.</li><li>On the Installed Updates dialog window, find and select KB4524244 and select the Uninstall button.</li><li>Restart your device.</li></ol> We are working on an improved version of this update in coordination with our partners and will release it in a future update.

Also see https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1909#392msgdesc

~bhringer

0 comments

Anonymous

2020-02-15T19:43:27+00:00

Good News

Looks like Microsoft has pulled KB4524244 from the updates.

url to post:

https://support.microsoft.com/en-us/help/4524244/security-update-for-windows-10-february-11-2020

"Important

This standalone security update has been removed due to an issue affecting a sub-set of devices. It will not be re-offered from Windows Update, Windows Server Update Services (WSUS) or Microsoft Update Catalog.Note Removal of this standalone security update does not affect successful installation or any changes within any other February 11, 2020 security updates, including Latest Cumulative Update (LCU), Monthly Rollup or Security Only update."
Was this answer helpful?

3 people found this answer helpful.

0 comments No comments
Anonymous

2020-02-15T04:30:47+00:00

Yes I have
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2020-02-14T22:53:40+00:00

Me too .. running on Apple Bootcamp and exactly same error and count not manually install

Have you reported it to Microsoft with "Feedback Hub"?

https://support.microsoft.com/en-us/help/4021566/windows-10-send-feedback-to-microsoft-with-feedback-hub-app
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more