2020-02 Updates KB4524244 Locks Up My Computer and Fails Install

Anonymous
2020-02-12T01:43:44+00:00

I received the Patch Tuesday releases today.  KB4532693, KB4537759 and KB4538674 dropped in the first wave and all installed successfully.  On a subsequent "Check for Updates"  KB4524244 downloaded and installed but on the reboot, it rebooted the first time but froze hard on the second re-boot with Step 2 information and a frozen spinner on my screen, no keyboard or any access.  After about 15 mins I finally forced the system down.  On the reboot, my Secure Boot flagged me that the keys were corrupted.  I was able to get those repaired and reboot into the system.  I rebooted a couple more times but no updates attempted to install.  On a third "Check for updates, the same (KB4524244) update attempted to download but freezes the system at 94% on the download.  Again freezes hard requiring a hard re-set.  I tried flushing the Software Distribution cache but get the same results.

FYI:  I am running Windows defender with VBS (Credential Guard and Hypervisor enforced Code Integrity on an HP EliteDesk 705 G4 MT with a AMD Ryzen 5 PRO 2400G with Radeon Vega Graphics.  I also have a similar set up running on an HP laptop (Intel i5), but the update installed fine on it.

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Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-02-16T11:16:41+00:00

    I just wanna add to this so eberyone is informed on my problem. 

     It says : log file c /windows/system32/logfiles/srt/srttrail.txt

    Everytime it blue screens with automatic repair failed.

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  2. Anonymous
    2020-02-16T08:20:42+00:00

    When trying to go into safe mode,it sends me back to the blue screen after being at a black screen. Now a 4th choice is added: “use a device”.

    That's bad.

    (1) It is possible to rescue files at a Command Prompt (if you can get one). I found that Notepad worked very well at a Command Prompt of the Recovery Environment...

    (a) Plug in a USB drive on which to copy your files.

    (b) Get to the Recovery Environment, & at the "Choose an Option" screen,

         click "Troubleshoot > Advanced Options > Command Prompt".

    (c) Enter Notepad at the Command Prompt.

    (d) In Notepad's File menu, select Open.

    (e) Set Notepad to display all file types with its requestor at bottom...

    The files you want are likely in the folders at "C:\Users<your user name>". Remember to Refresh the screen after a paste. Additional notes...

    o  Notepad's left pane has only "Quick Access", "Libraries", & "This PC".

    o  Click This PC to switch from C: to the USB drive & back again.

    o  Double-click a drive or folder in the right pane to open it.

    o  Right-click a file or folder, & select Copy. That seemed instantaneous.

    o  Go to the USB drive, right-click in Notepad's right pane, & select Paste.

        I had an hourglass for just about a minute - or was it two - for 1.3 GB.

    o  When the normal pointer reappears, right-click in the right pane,

        & select Refresh - or I think you never will see it.

    (2) Do you have a restore point at...?...

    "Troubleshoot > Advanced Options > System Restore"

    Choose one from before the latest updates, & it should undo them all.

    (3) For an external Recovery Environment, make Win 10 Installation media here...

    https://www.microsoft.com/en-us/software-download/windows10

    Download Windows 10 - This is always the latest finalized Windows version, currently 1909.

    Download MediaCreationTool1909.exe & run it to make a Windows 10 Installation USB drive or burn an .iso to DVD. Follow the instructions under "Using the tool to create installation media". As it says, match it to the Language, & Architecture (x64/64-bit or x86/32-bit) of the computer on which it will be used. The Windows Edition to take is "Windows 10", which includes both Home & Pro.

    (4) Then, to boot it...

    (a) Insert the DVD or plug in the USB Installation media.

    (b) Boot or reboot the computer.

    (c) On your HP, the ESC key gets to a Startup Menu, as in...

    https://support.hp.com/us-en/document/c00007682?jumpid=hpr_r1002_usen_link2

    HP Consumer Desktop PCs - Updating the BIOS (Basic Input Output System)

    It says, "Turn on the original computer with the issue, and then immediately press the Esc key repeatedly until the Startup Menu opens." Here is the menu...

    (d) Then press F9 to see whether the Installation USB drive will show up.

         If two show up, choose the one that is UEFI.

    (e) If it were a DVD inserted, you get a message to "Press any key" to boot it.

         If not pressed in time, the DVD will be bypassed & Windows will try to boot.

    (f) When the Installation media boots, select "Repair your computer" instead of to install.

         The computer will reboot to the Recovery Environment at the "Choose an Option" screen.

    See whether that recovery environment will work better than the one you've been using. But it's tougher to get to Safe Mode from it...

    (a) "Troubleshoot > Advanced Options > Command Prompt".

    (b) See Option 3 here...

    https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html#option3

    Boot into Safe Mode on Windows 10

    Read through it, & post back any perplexing question.

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  4. Anonymous
    2020-02-16T07:52:19+00:00

    سلام ، چرا سیستم من موقع اپدیت ارور میده؟

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  5. Anonymous
    2020-02-16T06:24:16+00:00

    I don't think you are having the same issue since you don't have an AMD processor & you haven't heard from HP Sure Start Recovery. Too bad the MSFT article doesn't quite confirm that is the case, though. It doesn't mention anything beyond "a sub-set of devices" for the ones being affected & it doesn't mention what the effect is beyond "an issue". Anyway...

    (1) "Troubleshoot > Advanced Options > Startup Repair" is worth a try.

           Some say try it up to 3 times.

    Otherwise, check what you can do in Safe Mode...

    (2) "Troubleshoot > Advanced Options > Startup Settings > Restart".

          After the restart, enter the number left of Safe Mode with Networking.

          Some say just entering Safe Mode & rebooting to Normal Mode is a cure.

    (3) Type "Control Panel" into the Search bar or into a "right-click START, Run" box.

         I think the START button will not work in Safe Mode, but a right-click on it should work.

    In the Control Panel, I wanted to say to try Windows Update, but I can't find it. So...

    (4) With the Control Panel set at "Category" (top, right)...

    (a) Click "Uninstall a Program" at the bottom.

    (b) Click "View Installed Updates" at top. left.

    Four came in for me, including KB4524244. Only the bottom one (KB4538674) will not uninstall. It could be any of the top three causing your problem. You may select them & look higher up for an Uninstall button. Or right-click, uninstall.

    When trying to go into safe mode,it sends me back to the blue screen after being at a black screen. Now a 4th choice is added: “use a device”.

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