Your Phone (We can't connect to your phone)

Anonymous
2020-03-16T03:14:26+00:00

Hey, everyone:

I was trying to link my S9 to my Windows 10 PC via the "Your Phone" app, but the process didn't work. I followed the various troubleshooting tips provided by the support but nothing helped. I connected my phone and computer to the same Wi-Fi and it refused to connect, but once I tried the same process with my Windows 10 Laptop, my Galaxy S9 connected to the laptop.

Is there any way I could get my PC and S9 to connect to one another? The process worked instantly on my laptop and the picture I attached to this thread didn't pop up on my laptop, once. 

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

54 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-09-23T03:48:40+00:00

    I found the fix to this.

    Click START button, then Settings.

    Select SHARED EXPERIENCES

    Enable NEARBY SHARING  (My Devices Only)

    Enable SHARE ACROSS DEVICES  (My Devices Only)

    created an account just to confirm and thank you.

    In addition to this, what helped me get it working was, turning on background services for "your phone"

    you can find this on your windows pc > settings > background apps >your phone > on

    I'm using pocophone f1 running android 10

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-10-27T11:40:40+00:00

    In my case I had it working with my S9 until I discovered that there were no updates on pictures, messages, ...

    I unlinked it and from that moment I got stuck in the connection problem. 

    I've tried all the troubleshooting links and ideas, but nothing worked..

    Sergi

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-10-27T11:48:26+00:00

    Yes absolute pile of rubbish.  Quite amazed that microsoft has not sorted out these issues yet

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-10-29T08:25:58+00:00

    Hi all, 

    you won't believe how I solved it!!!!

    I've a Dell laptop so I went back to Dell Mobile Connect following https://www.windowslatest.com/2018/01/15/install-dell-mobile-connect-app-windows-10/?linkId=64176106

    When I finished connecting with Dell Mobile Connect, My Phone Connection appeared at 90% connection (I was stuck at 60%). So, from my mobile I tried to connect again to following the wizard and failed again at 60% but when closed and opened again it worked only asking for permissions. Unbelievable!!

    I don't understand how My phone can fail on the easiest part when Samsung Flow o Dell Mobile Connect do it easily.

    Ask me for details if you need so.

    Sergi

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-12-20T14:35:09+00:00

    In addition to this, what helped me get it working was, turning on background services for "your phone"

    you can find this on your windows pc > settings > background apps >your phone > on

    I'm using pocophone f1 running android 10

    Thank you soooo much. Mine was connecting fine on one machine but on the other would connect for 5-10 seconds then disconnect. I spent an hour troubleshooting before finding your post about background apps on the PC which fixed it for me.

    Was this answer helpful?

    0 comments