Your Phone (We can't connect to your phone)

I appreciate you trying to help me. I've tried steps 1 through 6 so far with no luck so far. 

I'll have to try running the remaining steps when I get the chance during the weekend.

Out of curiosity, I used my laptop for a mobile hotspot, then connected both my PC and S9 to the hotspot, but my PC still wouldn't connect to the phone. After I switched back to my normal internet setup, I tried the app on my laptop and the app instantly connected my phone and laptop. Then, on my computer, I ran the Internet Connection troubleshooter and found that "Windows could not automatically detect this network's proxy settings."  I ran the same troubleshooter on my laptop and didn't get anything.

Do you think that the network proxy settings might be the issue?

Let's start from the top then:

1. Requirements for using Your Phone app:

https://support.microsoft.com/en-us/help/453129...

2. Try resetting the App in Settings > Apps > Apps & Features > Your Phone > Advanced Options > Repair and then Reset. Restart PC.
3. Next try re-registering the app from Option 2 here: http://www.tenforums.com/tutorials/3175-apps-re...
4. If those don't work then try the latest fixes working for Your Phone app:

https://support.microsoft.com/en-us/help/453129...

https://support.microsoft.com/en-us/hub/4529948...

https://www.windowscentral.com/how-fix-common-p...

https://www.guidingtech.com/fix-windows-10-your...

https://support.microsoft.com/en-us/help/405344...

https://www.groovypost.com/howto/send-sms-text-...

https://support.microsoft.com/en-ca/help/445935...

https://www.kunal-chowdhury.com/2018/08/trouble...

https://www.guidingtech.com/fix-windows-10-your...

One of these should normally fix it.

5. You can try uninstalling Your Phone in App Settings, restart PC, reinstall from MS Store Hub (three dots at top right of Store app) > My Library.
6. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

7. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

8. If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here: https://www.howtogeek.com/223864/how-to-uninsta...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

9. If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version 1909. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hey, Greg!

Thanks for getting back to me! Unfortunately, I've already tried the troublefixes mentioned in the links.

Hi NMR. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

See fixes for connecting Your Phone app to phone:

https://support.microsoft.com/en-us/help/453129...

https://windowsreport.com/your-phone-app-wont-c...

https://www.windowscentral.com/how-fix-common-p...

https://www.guidingtech.com/fix-windows-10-your...

I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.