Your Phone (We can't connect to your phone)

Anonymous
2020-03-16T03:14:26+00:00

Hey, everyone:

I was trying to link my S9 to my Windows 10 PC via the "Your Phone" app, but the process didn't work. I followed the various troubleshooting tips provided by the support but nothing helped. I connected my phone and computer to the same Wi-Fi and it refused to connect, but once I tried the same process with my Windows 10 Laptop, my Galaxy S9 connected to the laptop.

Is there any way I could get my PC and S9 to connect to one another? The process worked instantly on my laptop and the picture I attached to this thread didn't pop up on my laptop, once. 

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2021-05-02T20:53:52+00:00

    Dear  Daksh Patel ,

    As Oddly Lemming has mentioned to you several times already I too have done everything you suggest. and found that there is not the solution. I really don't understand the fact that you keep replying with the same advice over and over again instead of giving a real solution. That suggests tha you aren't even listening to what is said in this discussion. Sorry that I got a bit personal but it is quite frustrating to get the same answer over and over although it is stated that al these steps have been performed already without any result.

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  2. Anonymous
    2020-03-22T07:29:01+00:00

    Just an update:

    Ultimately, I couldn't figure out the problem with the "Your Phone Companion" App, but I ended up using Samsung Flow, which ended up doing the same thing! Samsung Flow paired my computer and phone together through the same Wi-Fi, so problem solved!

    Thank you for trying to help me, though. I really do appreciate your efforts.

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  3. Anonymous
    2020-07-23T14:36:09+00:00

    Tried that long time ago. Didn't fix anything.

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  4. Anonymous
    2020-05-10T13:52:46+00:00

    Good to find this page and I have been through it in detail. I had done everything that it listed. I posted in the comunity forums a couple days ago but as I havent had a responce I have copied it below.  

    With regards to your step nine, this was done a few days ago and since then Your Phone has not worked.  I am currently windows 10 1909 as is my Dell Laptop. The Dell Laptop connects to the phone just fine. 

    Im confused as it did work last week before the repair install and the fact the phone still hooks up to my Laptop. 

    I have a Samsung S9+ and a windows 10 Desktop PC.  The PC is wired to the router (Virgin Hub 3, UK) and the S9+ was on WiFi (same notwork) and I have been using the Your Phone App over the last few weeks. ALl working, no problems.

    Last week My PC developed a  couple of problems so I have just reinstalled Windows 10 (without wiping programs/apps and files.  The computer is now working fine and the issues are fixed but Your Phone is no longer working.

    I also have a Dell Laptop (XPS15) and that hooks up to the S9+ perfectly right now so I'm kinda sure it's not an issue with my phone.

    I can't get my PC and S9+ to work as they did a week ago. I have tried everything I can think of. When I open Your Phone on the PC it shows the Galaxy S9+ in the top left and says it "need your permission to connect and access data on your phone". No notification comes through on the phone (like it can do with my Dell laptop. Hitting resend notification gives the message " We're almost done, You've successfully signed-in on your phone. Hang tight while we finish one last thing to get your device linked.

    This is as far as I can get, I have tried everything I can think of. Unlinked the PC, removed the phone from my Microsoft account and readded it. I've even used the PowerShell to uninstall the Your Phone app and reinstalled it on the PC. Focus Assist is off, notifications are on on the phone. It still links fine with my laptop though

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  5. Anonymous
    2020-03-16T03:25:07+00:00

    Hi NMR. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

    See fixes for connecting Your Phone app to phone:

    https://support.microsoft.com/en-us/help/453129...

    https://windowsreport.com/your-phone-app-wont-c...

    https://www.windowscentral.com/how-fix-common-p...

    https://www.guidingtech.com/fix-windows-10-your...

    I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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